Natural Helper

The Natural Helper will assist the Success Coach in providing services to immigrant children and their families, coordinating services to ensure safety and integration into the community. This part-time role involves case management support, data maintenance, referrals, and assisting with program documentation and reporting.

Responsibilities

• Ensure clients are properly enrolled in the programs internal intake system (Trust Central).
• Assist with accepting referrals, managing active cases, and contacting sponsors and families as directed by assigned caseworker.
• Maintain data on all clients enrolled in the program and all dismissed clients, including actions taken with youth, sponsor, and referring organization in the form of progress/case notes.
• Assist with filing, closing, and with overall daily maintenance of records found in either the physical case file and/or on Trust Central.
• Assist with managing and updating resource spreadsheet.
• Assist program staff with preparing home visit documentation including locating case specific resources/services prior to a scheduled home visit.
• Assist with making referrals to partnering organizations.
• Attend all organizational required trainings.
• Assist with the submission of monthly stabilization fund and Contributions In-kind (CIK) reports, and quarterly unduplicated client reports.
• Other duties as assigned.

Requirements

• Must pass a background check.
• High school diploma or equivalent required.
• Relevant professional experience in human services field preferred.
• Excellent communication and writing skills.
• Bilingual ability in English and Spanish required.
• Organized with attention to detail.
• Able to work independently and under pressure.
• Creativity and initiative to follow through on projects.
• Strong desire to help people and enthusiasm for working in a multi-cultural setting.
• Computer literacy – preferably with PC systems.
• Valid driver’s license, reliable access to an insured vehicle.
• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English, both spoken and written; proficiency in Spanish is desired.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
• Valid driver’s license and access to a personal, insured vehicle.

Skills

• Case Management
• Data Maintenance
• Referral Process Coordination
• Program Documentation
• Report Writing
• Bilingual Communication English Spanish
• MS Word
• MS Excel
• Microsoft Outlook
• Internet Research
• Data Entry
• Relationship Building
• Diplomacy
• Networking
• Problem Solving
• Time Management
• Computer Literacy
• Attention to Detail
• Multicultural Communication

Languages

English, Spanish