MEAL Officer RCCE, Redevabilité & Protection

The MEAL Officer RCCE, Redevabilité & Protection supports monitoring and evaluation of risk communication and community engagement activities, feedback mechanisms, and integrated protection components in the Ebola response. The role involves collaboration with RCCE and Protection teams to produce reliable data, track rumors and perceptions, ensure feedback closure, and support rapid adaptation of messages and services.

Responsibilities

• Implement MEAL system for risk communication and community engagement, accountability, and integrated protection activities according to logical framework, MEAL plan, and Ebola response quality standards.
• Collaborate with RCCE and Protection teams to harmonize indicators, data sources, disaggregations, collection frequencies, reporting responsibilities, and quality criteria.
• Develop and maintain consolidated database covering community dialogues, sensitization sessions, trainings, protection and MHPSS activities, feedback and complaints, rumors, community perceptions, referrals, and follow-up actions.
• Digitize monitoring tools in CommCare integrating validation rules, unique identifiers, and controls to reduce errors and duplicates.
• Ensure operational use of CommCare, data synchronization and verification, user support, and rapid reporting of anomalies and adjustment needs to MEAL Manager.
• Update Indicator Tracking Table, reach tracker, master lists of sites and partners, and dashboards ensuring accuracy of targets, achievements, locations, periods, and disaggregations.
• Monitor activities related to protection risk mitigation, MHPSS, safeguarding, PSEA, and referral mechanisms; analyze quality, accessibility, safety, and relevance for at-risk groups.
• Ensure protection data collection, storage, analysis, and sharing comply with consent, confidentiality, data minimization, information security, and do no harm principles.
• Ensure sensitive complaints related to safeguarding, PSEA, GBV, and child protection are immediately referred to approved confidential mechanisms without investigation or unnecessary data collection.
• Produce aggregated analyses protecting identities and present results, trends, risks, and recommendations in program reviews to guide intervention adaptation.
• Support adaptation and implementation of standard operating procedures and feedback and response plans for Ebola response.
• Contribute to establishment and strengthening of safe, confidential, accessible, and context-appropriate feedback and complaints mechanisms including hotlines, information points, suggestion boxes, community sessions, and digital channels where feasible.
• Collect, record, categorize, and track feedback, complaints, information requests, and concerns from all channels ensuring referral, processing, and closure within agreed timelines.
• Ensure mechanisms are accessible to women, girls, children, persons with disabilities, displaced persons, isolated communities, survivors, health personnel, and other at-risk groups.
• Maintain updated registers of feedback, complaints, and referrals; monitor response times and closure rates; produce regular analyses to improve quality, safety, and accessibility of services.
• Ensure feedback to communities on actions taken respecting confidentiality and do no harm principle.
• Establish systematic monitoring of rumors, misinformation, concerns, information needs, trust levels, and barriers to preventive behavior adoption.
• Monitor reach, quality, relevance, and inclusiveness of community dialogues, home visits, sensitization sessions, radio broadcasts, and activities with community leaders and structures.
• Conduct or support feedback sessions, focus groups, key informant interviews, mini-surveys, and other community consultations to understand perceptions, priorities, and barriers.
• Analyze and triangulate rumors and perceptions by zone, population group, channel, theme, and risk level; immediately report critical or sensitive rumors.
• Produce regular summaries on rumors, perceptions, and information needs to help RCCE teams adapt messages, communication channels, target groups, and community engagement approaches.
• Ensure community monitoring results are discussed in response management meetings and used to strengthen trust, intervention acceptance, and safe service access.
• Train and support IRC teams, partners, and community relays on data collection tools, feedback categories, referral, safe and ethical collection, confidentiality, data protection, and use of results.
• Support partners to establish functional feedback mechanisms, document responses, and submit quality data on time.
• Collaborate closely with RCCE, Protection, IPC/WASH, partnerships, and operations teams to ensure coordinated response to community concerns.
• Promote a positive, inclusive, respectful, gender-sensitive, and diversity-aware work environment.

Requirements

• At least one year of relevant experience in MEAL, accountability/AAP, RCCE, community mobilization, protection, social sciences or related field; two years or more preferred.
• Experience in collecting and analyzing community feedback, facilitating focus groups or consultations with affected populations.
• Experience implementing complaints and feedback mechanisms, RCCE monitoring, or protection activities in humanitarian contexts is desirable.
• Experience in epidemic response, public health emergency, or insecure contexts is an advantage.
• Good understanding of accountability to affected populations, community communication, safe feedback collection, and protection principles.
• Excellent facilitation skills and ability to engage respectfully with women, children, persons with disabilities, and other marginalized groups.
• Ability to handle sensitive information discreetly, apply referral mechanisms, and strictly maintain confidentiality.
• Proficiency in Excel, Word, and PowerPoint; experience with CommCare, Kobo, Power BI or similar tools highly desirable.
• Strong analytical, writing, presentation, organizational, and problem-solving skills; ability to manage multiple tasks under pressure.
• University or technical degree in monitoring and evaluation, social sciences, communication, social work, human rights, public health, community development or related field.
• Fluent French required; professional knowledge of English preferred.
• Knowledge of Swahili and/or other local languages of Ituri highly desirable.

Skills

• MEAL
• Accountability to Affected Populations
• RCCE Monitoring
• Social Mobilization
• Protection Activities
• Community Feedback Collection
• Focus Group Facilitation
• Complaint and Feedback Mechanisms
• Epidemic Response
• Public Health Emergency Management
• Safe Feedback Collection
• Protection Principles Application
• Referral Mechanisms
• Confidentiality Management
• Excel
• Word
• Power Point
• CommCare
• Kobo
• Power BI
• Data Analysis
• Report Writing
• Presentation Skills

Languages

French, English, Swahili