IT Intern

The IT Intern will provide desktop support services and oversee office network infrastructure configuration and management under supervision. The role includes installation and troubleshooting of computers, applications, and peripherals, ensuring compliance with global IT policies.

Responsibilities

• Work in collaboration and under supervision of the IT Manager to ensure that end users computers are setup and configured with the IRC standard Operating system and applications versions (IRC image).
• Monitor and maintain IT systems across the Bamenda office and all field sites.
• Ensure that computers peripherals such as scanners, printers, monitors, mouse and others are configured and properly working for all field staff members.
• Aid end users for the configuration and troubleshooting of Microsoft suite products such as Teams, Outlook, Word, Excel, and PowerPoint.
• Assist on the monitoring and troubleshooting of the network infrastructure following applicable IRC policies.
• Work with the Country/Regional IT Lead, the IRC Network Operations Center (NOC) and Internet Service provider to ensure that offices are always connected to Internet and that all users are connected to the LAN and have access to Internet.
• Assist on Maintaining up to date IT documentation reflecting current computers assets status and network configurations.
• Ensure timely delivery of IT project activities and resolution of IT issues.
• Perform other duties as directed by the IT Manager.

Requirements

• Bacc + 2 or bachelor’s degree in computer engineering and/or equivalent in relevant field
• Strong knowledge of Microsoft Operating systems (Windows 10/11) and Applications suite installation and troubleshooting (Excel, Word, PowerPoint, Publisher, Teams, OneDrive, and Box Drive)
• Strong troubleshooting skills, with the ability to effectively convey technical troubleshooting results to IT peers for seamless issue resolution.
• Experience in printers, desktop and laptop installation and maintenance.
• Ability to work harmoniously with other staff members in cross cultural contexts.
• Good verbal communication and report-writing skills with the ability to convey information effectively in the Country's official languages (English and French).
• Proven sense of professional discretion, integrity, and ability to manage situations diplomatically and to effective resolution.
• Excellent written and spoken English (French is an advantage).
• Be under 26 years of age;
• Have a solid foundation in Windows 10 and 11;
• Have experience using Microsoft Office 365 (Word, Excel, PowerPoint, Outlook) and MS Teams;
• Be proficient in managing tickets via ServiceNow;
• Be able to use remote support tools;
• Be able to communicate in French and English.

Skills

• Windows 10
• Windows 11
• MS Office 365
• Excel
• Word
• Power Point
• Publisher
• Teams
• OneDrive
• Box Drive
• Technical Troubleshooting
• Printer Installation
• Desktop Installation
• Laptop Installation
• ServiceNow Experience
• Remote Service Tools
• Report Writing
• Bilingual Communication French-English

Languages

English, French