Intensive Case Management (ICM) Caseworker

The Intensive Case Management (ICM) Caseworker provides strengths-based, client-centered case management to vulnerable refugee populations, addressing barriers to safety and wellness. The role involves developing individualized service plans, assisting clients in navigating healthcare and social services, and maintaining documentation of services.

Responsibilities

• Determine client eligibility for ICM programming and conduct intake assessments, review program expectations, outcomes, and confidentiality with each potential client.
• Develop individualized, SMART Self-sufficiency plans for each client enrolled in the ICM program.
• Evaluate client progress every six months during active program enrollment to determine the client’s progress towards goals and work with the client to identify new needs and actions needed.
• Assist clients in navigating healthcare and social service systems, which may include helping clients apply for benefits and attend and schedule appointments.
• Conduct community outreach and maintain a strong network of service providers that meet client needs.
• Maintain a strong relationship with local and state level refugee coordinators and health coordinators to ensure client needs are met.
• Provide clients with extended orientation on a variety of topics such as women’s health, navigating transportation systems, and navigating physical healthcare systems at the local level.
• Respond to client crises, with guidance from supervisor as needed.
• Assist clients with requesting financial assistance when applicable and track the received financial assistance within case files.
• Maintain up-to-date documentation in client’s case file to ensure services are properly documented throughout the client’s service period; document all services provided in IRC’s database, Efforts to Outcomes (ETO).
• Attend relevant trainings and meetings at the local and national level.
• May train and lead the activities of volunteers and interns.
• Other duties as assigned.

Requirements

• Bachelor’s degree in social work, public health, or related field of study preferred.
• Minimum of 1-2 years of case management experience with similar populations and/or client needs required.
• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English required, both spoken and written; proficiency in language(s) spoken by client group strongly preferred, including Arabic, Spanish, Ukrainian, Russian, Dari/Pashto and Haitan-Creole.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.

Skills

• Case Management
• Client-Centered Service Planning
• Social Work
• Public Health
• Relationship Building
• Networking
• Multicultural Communication
• Problem Solving
• Time Management
• Attention to Detail
• MS Word
• MS Excel
• Microsoft Outlook
• Data Entry
• Digital Research

Languages

English, Arabic, Spanish, Ukrainian, Russian, Dari, Pashto, Haitian-Creole