Extended Services Intern (Spring 2027)

The Extended Services Intern will assist IRC’s intensive case management, extended case management, and services for older refugees programs in Baltimore. The role supports vulnerable refugee clients by connecting them to healthcare, education, and psychosocial resources to aid their long-term integration.

Responsibilities

• Assist clients with remotely arranging transportation to medical and other required appointments.
• In coordination with the extended services team, conduct virtual home or community-based orientation sessions on topics relevant to ICM, ECM and SOR clients such as using public transportation, making medical appointments, accessing community resources, etc.
• Assist with service documentation through case-notes and case file maintenance.
• Other duties as assigned.

Requirements

• Prior experience and/or interest working with refugees and immigrants preferred.
• Prior experience and/or interest in case management, social work or public health preferred.
• Ability to work independently and as a team member in a fast-paced and global environment.
• Flexible and reliable, with outstanding attention to detail.
• Strong problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office applications (Word, Excel, Outlook) and web-based applications (databases, Box).
• Fluency in English required.
• Bilingual ability in one of the predominant languages of the local client base is desired.
• Valid driver’s license, reliable access to a vehicle with current insurance and the ability to travel regularly throughout Baltimore strongly preferred.

Skills

• Case Management
• Social Work
• Public Health
• Refugee Services
• Client Needs Assessment
• Healthcare Referral
• Psychosocial Support
• MS Word
• MS Excel
• Microsoft Outlook
• Database Management
• Box
• Travel Coordination
• Driving License
• Bilingual Communication

Languages

English