Employment Supervisor

The Employment Supervisor leads a team providing employment services including assessment, job readiness training, job placement, and employer partnership development. The role focuses on meeting grant deliverables, supervising staff, monitoring data, and ensuring program quality and compliance.

Responsibilities

• Lead and develop direct service staff through facilitation of team meetings and individual supervision including coaching and goal setting.
• Assign cases, oversee staff workload, help prioritize, troubleshoot and generally support.
• Ensure compliance with all policies, procedures, and protocols of the agency.
• Maintain communication with staff regarding challenging cases; carry out timely and professional interventions to ensure quality service delivery and to achieve desired results.
• Supervise program implementation including assessment, self-sufficiency planning, job readiness training, job search, job placement, post-placement support and employer partnership development and maintenance.
• Coordinate training activities, ensuring high quality services that meet funder requirements.
• Track enrolled clients using assigned database system(s) to ensure services are provided in a timely manner and properly documented.
• Develop and maintain relationships with local employers, ensuring consistent job placement opportunities for clients.
• Develop strategic partnerships with community organizations, focused on advancing program objectives and client success.
• Coordinate quality assurance efforts by conducting periodic case file and database reviews.
• Monitor the employment team's progress toward grant deliverables, develop systems to share progress and support improvements with an eye toward fulfilling funder and agency requirements.
• Propose interventions when programs are not on point to meet deliverables.
• Monitor direct assistance spending to ensure timely and appropriate use of funds.
• Coordinate across teams and departments to support overall client wellbeing.
• Draft program reports and components of grant proposals.
• Other duties as assigned.

Requirements

• University degree required, preferably in International Studies, Business, Social Services or a related field OR equivalent work experience.
• 3+ years of employment and/or other relevant experience supporting clients facing barriers to employment in refugee resettlement, workforce development, or related social service delivery.
• Experience supervising, supporting, and training staff.
• Proven success in promoting an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality.
• Ability to lead collaboration of individuals from many cultures with a variety of skills and perspectives.
• Demonstrated ability to work effectively as a team member in a multi-cultural environment.
• Highly organized self-starter with demonstrated success in managing multiple priorities and delivering quantifiable results in a fast-paced environment, under pressure and by deadlines.
• Excellent written and oral communications skills in English; proficiency in a language spoken by client populations a plus.
• Proficiency in Microsoft Office applications.
• Valid driver’s license and access to personal, insured vehicle, and the ability to travel regularly throughout the service delivery area.

Skills

• Public Employment Services
• Job Readiness Training
• Job Placement Activities
• Employer Partnership Development
• Staff Supervision
• Staff Training
• Workforce Development
• Refugee Resettlement
• Program Quality Assessment
• Project Deliverables Management
• Data Monitoring
• Microsoft Office Suite
• Multicultural Team Leadership
• Organizational Skills
• Client Support
• Travel Coordination

Languages

English