Emergency Assistant

The Emergency Assistant supports the implementation of emergency responses addressing immediate needs of food-insecure and crisis-affected households through cash and voucher assistance, food assistance, and non-food item distributions. The role involves fieldwork including assessments, community sensitization, registration, distributions, reconciliation, and monitoring in Aden and other locations.

Responsibilities

• Assist in planning and implementing IRC CVA, NFI and related emergency response activities in line with the project objectives, intermediate results and the detailed implementation plan.
• Assist in preparing all requirements for cash, voucher and NFI distributions, including participant lists, distribution sites, logistics, schedules and coordination.
• Conduct sensitization sessions with relief committees, targeted communities and village elders to brief them on project objectives and selection criteria.
• Support the selection and registration of households based on agreed criteria; verification of eligibility is carried out by, or in coordination with, the M&E team.
• Support fair, transparent, orderly and safe distributions of cash, vouchers and NFIs to registered households.
• Support the reconciliation of cash transfers, redeemed vouchers and NFI distributions, and share required documentation with the Finance and Supply Chain teams.
• Handle participant records and redeemed voucher, cash or NFI receipts confidentially and professionally, in line with IRC data protection requirements.
• Support on-site coordination of project activities, monitor implementation, contribute to accurate and timely data collection, support post-distribution monitoring led by the M&E team, and report risks or delays promptly.
• Support the coordination of daily workers’ tasks and attendance under the guidance of the supervisor.
• Adhere to IRC conflict of interest and fraud prevention requirements, including separation of duties in targeting, distribution and reconciliation, and report any suspected fraud or misconduct through the appropriate channels.
• Refer feedback, complaints and protection concerns through the appropriate channels and carry out activities with respect for communities and participants, in line with IRC principles, values, strategic plan and procedures.
• Be willing and able to adapt work practices and hours and to work with incoming emergency teams in the event of a crisis or emergency.
• Promote and actively participate in initiatives and efforts to build team engagement, inclusion, and cohesion within the Emergency team.
• Foster ongoing learning, honest dialogue, and reflection to strengthen safeguarding and to promote IRC values and adherence to IRC policies.
• Educate/raise awareness among the community and clients about the existing feedback mechanisms and response processes.
• Perform any other tasks assigned by the supervisor that are relevant to the role.

Requirements

• Diploma or university degree in social work, development studies, humanitarian studies, business administration or a related field.
• 4 years of relevant work experience, including field experience in emergency response.
• Previous experience with NGOs/INGOs in CVA programming, NFI distribution or emergency response is preferred.
• Excellent communication and engagement skills, including the ability to facilitate community sessions and engage relief committees and village elders.
• Ability to perform successfully in fast-paced environments and meet tight deadlines.
• Strong teamwork and problem-solving skills, with the ability to work with diverse colleagues and communities.
• Ability to travel between field locations and to adapt to working hours during emergencies.
• Attention to detail, accurate record keeping and a commitment to confidentiality and accountability to affected people.
• Good written and spoken Arabic and English.
• Good digital literacy, including MS Office and mobile data collection tools (e.g., KoboToolbox).
• Working knowledge of CVA processes.
• Familiarity with M&E tools, forms and data collection practices.
• Understanding of humanitarian principles, safeguarding and PSEA.
• Knowledge of the local context and communities in Aden is an asset.

Skills

• Emergency Response
• Cash and Voucher Assistance
• Food and Non-Food Item Distribution
• Community Engagement
• Field Assessments
• Data Collection
• Monitoring and Evaluation
• Records Keeping
• Humanitarian Principles
• Safeguarding/PSEA
• Digital Literacy
• Microsoft Office Suite
• KoboToolbox
• Community Sensitization
• Registration Processes
• Accountability to Affected Populations
• Travel adaptability
• Working in Fast-Paced Environments

Languages

Arabic, English