Digital Inclusion Intern (Unpaid)

This internship supports the Digital Inclusion Program, helping refugees, newcomers, and low-income families develop digital skills and access technology. Interns assist in training delivery, resource development, and client support to enhance digital literacy and confidence.

Responsibilities

• Support the intake process by conducting screening calls for potential clients, working with interpreters, and determining eligibility for the program.
• Conduct digital skills assessments to determine clients' technology proficiency and learning needs.
• Develop innovative training materials to enhance digital literacy classes.
• Provide basic instructions on computer and smartphone use, as well as fundamentals of AI and the use of virtual reality for educational purposes.
• Offer ongoing technical support to help clients confidently navigate digital tools and online resources.
• Help clients overcome technological barriers that limit their access to essential services, including online healthcare, job readiness resources, and educational platforms.
• Assist in organizing and facilitating device donation events.

Requirements

• Must be currently enrolled in or have recently completed an Associate’s, Bachelor’s, or Master’s program in a relevant field, such as Social Work, Communications, Graphic Design, Information Technology, or a related discipline.
• Genuine enthusiasm for teaching and supporting adults, with the patience and dedication required to help non-technical individuals overcome digital barriers.
• Proficiency in Microsoft Office, particularly Excel; experience with Canva and SharePoint is a plus.
• Experience using online meeting platforms such as Zoom.
• Willingness to learn about the IRC and engage in cross-cultural communication with clients.
• Ability to communicate clearly and effectively in English; fluency in Haitian Creole, Farsi, Dari, Spanish, Pashto, Arabic, Swahili, Ukrainian or Russian preferred.
• Independent, efficient, and able to accomplish tasks in a timely manner.
• Adherent to IRC volunteer and workplace policies & dress code.
• Currently residing in San Diego County and have lived locally for at least one year.
• Must pass the IRC background check.

Skills

• Digital Literacy
• Adult Education
• MS Excel
• Canva
• SharePoint Development
• Virtual Meeting Platforms
• Zoom
• Cross-Cultural Communication
• Client Support
• Digital Skills

Languages

English, Haitian Creole, Farsi, Dari, Spanish, Pashto, Arabic, Swahili, Ukrainian, Russian