Cash and Basic Needs Assistant

The Cash and Basic Needs Assistant supports the implementation of cash and basic needs assistance, emergency response activities, and livelihoods/FSL programming in Ukraine. The role involves program implementation, partner engagement, coordination, and monitoring, evaluation, accountability and learning (MEAL) activities to ensure timely and high-quality delivery of assistance.

Responsibilities

• Support the timely, high-quality, and safe implementation of basic needs assistance programs, including Cash and Voucher Assistance (CVA), Non-Food Item (NFI) assistance, emergency response activities, and Livelihoods/FSL interventions.
• Support needs assessments, client registration and verification for cash and other forms of assistance, assistance distributions, and appropriate documentation of results.
• Follow approved implementation plans, program procedures, and tools to ensure timely and high-quality delivery of program activities.
• Maintain up-to-date program documentation, activity and distribution schedules, registration records, and databases.
• Ensure the proper collection, verification, documentation, and storage of program and client data using appropriate digital platforms and data collection tools.
• Promptly inform the CBN Manager and CBN Officer/Specialist of any issues related to program implementation, registration, payments, assistance distributions, quality of services, or client satisfaction.
• Ensure that protection, gender equality, inclusion, Do No Harm principles, and environmental considerations are integrated into program activities within the scope of the position's responsibilities.
• Regularly share and discuss timely, accurate and relevant information in local languages with communities about access and eligibility to service, expected staff behaviors and code of conduct, community feedback, safeguarding mechanism and how to use them.
• Identify and provide communities with opportunities to participate in and guide programs from assessment and design through to monitoring and evaluation.
• Establish or promote the formal feedback mechanism aligned with organizational best practice to capture, monitor, respond to and act on feedback and complaints from communities.
• Support the monitoring of partner activities related to cash assistance, basic needs, and Livelihoods/FSL programming to ensure alignment with agreed implementation plans and program standards.
• Participate in monitoring visits to partner organizations, support the collection of relevant information, document observations, and share findings with the CBN Manager and CBN Officer/Specialist.
• Support coordination with partners to track implementation progress, identify operational issues in a timely manner, and support the implementation of agreed corrective actions.
• Support coordination with other IRC sectors, local authorities, service providers, and other relevant stakeholders as requested.
• Provide administrative and logistical support as needed to ensure the effective and timely implementation of program activities.
• Participate in the monitoring of programs implemented directly by IRC and through partner organizations, including CBN, CVA, and Livelihoods/FSL activities.
• Support the collection, verification, and proper documentation of program data and monitoring findings.
• Record client feedback and complaints and ensure their timely referral and follow-up in accordance with established IRC procedures.
• Promptly inform the CBN Manager and CBN Officer/Specialist of issues related to client satisfaction, access to assistance, payments, or other implementation concerns.
• Participate in needs assessments, post-distribution monitoring, and other data collection activities as required by the program.
• Support engagement with clients, partner organizations, and service providers to monitor the quality and timeliness of assistance delivery.
• Perform other program-related duties delegated by the CBN Manager and CBN Officer/Specialist in line with program needs.

Requirements

• Bachelor’s degree or equivalent in International Development, International Affairs, Finance, Business Administration, or a related field.
• A minimum of one year of relevant work experience.
• English language proficiency at A2-B1 level, with fluency in Ukrainian and Russian.
• Proven ability to operate effectively in complex and dynamic work environments, prioritize multiple tasks effectively, and set clear goals.
• Strong verbal and written communication skills.
• Digital and AI literacy, including proficiency in Excel, PowerPoint, Word, Outlook, Teams, and SharePoint.
• Ability to facilitate effective collaboration and manage shared resources.
• Understanding and application of Responsible AI principles.
• Experience with and/or understanding of cash transfer processes for clients.
• Public speaking skills and the ability to present information clearly and effectively to groups.
• Strong punctuality and attention to detail.

Skills

• Cash Transfer Processes
• Emergency Response
• Livelihood Programming
• Program Implementation
• Partner Engagement
• Monitoring Evaluation Accountability Learning
• Responsible AI Principles
• Digital Literacy
• Excel
• Power Point
• Word
• Outlook
• Teams
• SharePoint Development
• Public Speaking
• Resource Management

Languages

English, Ukrainian, Russian