Casework Supervisor

The Casework Supervisor manages staff providing direct client services across the Program for Initial Resettlement (PIR) and Refugee Social Service (RSS) case management program. The role involves planning programming, coordinating service delivery, supervising a team, and ensuring program goals, budgetary, compliance, and reporting responsibilities are met.

Responsibilities

• Lead and develop direct service staff through facilitation of team meetings and individual supervision, including coaching and goal setting
• Liaise regularly with HQ colleagues for guidance, case consultations, direct financial assistance, and other support as needed, and share relevant information with the casework team
• Cultivate a respectful and supportive environment for team members and clients
• Recruit, train, and manage the team in accordance with IRC’s People Manager Standards
• Carry out timely, professional interventions to ensure responsive, appropriate, and client-centered service delivery
• Train direct reports on using IRC systems such as Integra, ETO, and IRIS
• Represent IRC in public, professional, and governmental fora as needed
• Guide PIR program implementation and ensure all required services are completed in a timely manner
• Assign cases to caseworkers and manage timely provision of services including airport pickups, provision of safe, sanitary, and affordable housing, home visits, school enrollment, domestic health assessments, and connection to community resources as applicable
• Supervise the RSS Case Management Program, including staff referrals, connection of clients to services, and tracking client participation and progress
• Ensure follow-up on all necessary services, including application to public benefits as applicable, referrals to immigration services, applications for Supplemental Security Income (SSI), and medical and mental health needs
• Provide oversight so each client receives at least one meaningful interaction every 30 days during their service period
• Ensure case closeout procedures are followed once a client has reached the goals of their program
• Manage relationships with property owners and managers to expand access to sources of affordable housing
• Collaborate with colleagues to encourage timely internal referrals for additional services, such as employment, immigration services, and intensive case management
• Identify and maintain relationships with local government and community-based organizations to connect clients with necessary benefits and services
• Develop relationships with community resources such as shelters for temporary housing, domestic violence shelters, mental health providers, and medical specialists
• Develop and maintain vendor relationships that create budgetary savings and improve efficiency
• Ensure that case file documentation is maintained in compliance with contract requirements
• Guide the timely implementation of program updates as needed
• Liaise with the HQ colleagues to ensure thorough understanding of program guidelines and disseminate guidelines to the direct service team
• Review data to meet donor reporting requirements
• Assist with the preparation for all monitoring visits, including IRC, the Kentucky Office for Refugees (KOR), and the Office of Refugee Resettlement (ORR)
• Monitor program execution to ensure compliance with all funding requirements; communicate program needs to the management team

Requirements

• Bachelor’s degree is strongly preferred, preferably in social work or related field
• Minimum two to three years of experience implementing domestic refugee resettlement or similar programs
• Experience supervising, supporting, and training staff strongly preferred
• Experience in program management and responsibility for budget management preferred
• Familiarity with Integra, IRIS, SMART, and Efforts to Outcomes (ETO) strongly preferred
• Proficiency in Microsoft Office applications
• Ability to prioritize and manage time effectively
• Demonstrated ability to work effectively as a team member in a multicultural environment
• Excellent written and oral communication skills in English; proficiency in a language spoken by client populations is a plus
• Valid driver’s license, reliable access to a vehicle with current insurance, and the ability to travel regularly throughout the service delivery area

Skills

• Refugee Resettlement
• Staff Supervision
• Staff Training
• Programme Management
• Budget Management
• Integra
• Iris
• SMART
• Efforts to Outcomes
• Microsoft Office Suite
• Time Management
• Multi-cultural Team Collaboration
• Written Communication
• Oral Communication
• Case Management
• Service Delivery Coordination

Languages

English