Case Coordination Caseworker

The Caseworker provides trauma-informed services to refugees and other ORR qualified immigrants to support positive integration and client self-sufficiency. The role involves assessing client needs, developing self-sufficiency plans, providing direct services, referrals, and advocacy, and collaborating with partners to support client goals.

Responsibilities

• Conduct intake services with clients to assess needs.
• Develop self-sufficiency plans and timelines in partnership with each client.
• Provide individualized support through direct services, referrals, and advocacy.
• Receive referrals for case management for ORR-eligible and TANF-eligible clients and participate in case conference meetings.
• Assess client needs, create Family Self-Sufficiency Plans (FSSPs) and Individual Employability Plans (IEPs).
• Assess and monitor client progress to support attainment of goals and ensure resource utilization.
• Detail each client interaction in accordance with program requirements and input client information in database(s).
• Collaborate effectively with coworkers and partner organizations.
• Build and maintain relationships with area service providers.
• Use personal, insured vehicle and/or public transportation to travel and transport clients and materials.
• May train and lead activities of volunteers and interns.
• Conduct outreach to case management staff, refugee-serving agencies, and ethnic community-based organizations.
• Complete eligibility screenings for all referral and enrollment paperwork.
• Provide comprehensive case management services including benefits applications assistance.
• Guide/assist participants to establish contact and receive community support services.
• Ensure all services are linguistically appropriate and advocate for linguistically appropriate services.
• Complete case notes in a detailed and timely fashion.
• Ensure all family data is entered into data management system timely.
• Assist with preparation of donor funding reports and new funding proposals.
• Participate in all program meetings, staff development activities, and fully engage as a team member.
• Follow all IRC policies, procedures and protocols including adherence to the IRC Way and Child Safeguarding.
• Other related duties as assigned.

Requirements

• Undergraduate degree Social Work or similar field strongly preferred; comparable related work experience may be substituted.
• 2+ years of case management experience in a social services environment.
• Experience working with vulnerable or under served populations preferred.
• Computer proficiency with an emphasis on Microsoft Office applications (Word, Excel, Teams, Outlook).
• Strong organizational skills and detail-oriented.
• Public Speaking and/or presentation experience preferred.
• Ability to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross-cultural, multi-disciplinary environment.
• Ability and willingness to drive 15 passenger van.
• Strong attention to detail with the ability to prioritize and manage time effectively.
• Problem solver capable of working well independently and as a part of a team.
• Proficiency in written and spoken English, bilingual ability preferred in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French or other refugee/immigrant language used in Arizona.
• Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area.
• In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.

Skills

• Case Management
• Social Service
• Work with Vulnerable Populations
• MS Word
• MS Excel
• MS Teams
• Microsoft Outlook
• Organizational Skills
• Public Speaking
• Cross-Cultural Communication
• Client Needs Assessment
• Self-Sufficiency Planning
• Direct Service Delivery
• Referral Process Coordination
• Advocacy
• Time Management
• Problem Solving
• English Language Proficiency
• Spoken English Proficiency
• Bilingual Communication
• Valid Driver's License
• Fingerprint Clearance

Languages

English, Spanish, Dari, Swahili, Kinyarwanda, Arabic, French