Case Aide

The Case Aide provides trauma-informed services to refugees and other qualified immigrants to support a positive resettlement experience and long-term self-sufficiency. This role assists clients in accessing essential services, supports caseworkers in implementing service plans, and facilitates connections to community resources.

Responsibilities

• Assist clients in accessing essential services such as housing, healthcare, transportation, childcare, and other resources
• Support caseworkers in implementing individualized self-sufficiency and employability plans through encouragement, reminders, and practical support
• Facilitate connections to community programs that promote integration and economic stability; help clients utilize available resources effectively
• Maintain accurate and timely documentation of client interactions and input information into internal databases
• Communicate and coordinate effectively with IRC staff, service providers, and community partners to enhance service delivery
• Provide transportation or accompany clients to appointments, job interviews, and service agencies as needed
• Assist with referrals, scheduling, and administrative tasks to ensure smooth service delivery
• Provide interpretation services when qualified and appropriate
• Perform other related duties as assigned

Requirements

• High school diploma required
• At least 1 year of relevant experience strongly preferred
• Experience working with refugee or immigrant populations preferred
• Strong relationship-building, diplomacy, and networking skills
• Ability to communicate and work effectively in a multi-cultural environment
• Strong organizational and time-management skills; detail-oriented
• Problem-solver with ability to prioritize tasks and manage multiple responsibilities
• Proficient in Microsoft Office (Word, Excel, Outlook) and digital tools for data entry and research
• Excellent verbal and written communication skills; fluency in English required; proficiency in refugee/immigrant languages preferred
• Valid driver’s license, active insurance policy, and access to reliable transportation
• Must possess or be eligible to receive a fingerprint clearance card per Arizona state law

Skills

• Refugee Services
• Immigrant Support
• Trauma-Informed Practice
• Case Management
• Community Resource Referral
• Relationship Building
• Diplomacy
• Networking
• Multicultural Communication
• Organizational Skills
• Time Management
• Task Prioritization
• Data Entry
• Research
• MS Word
• MS Excel
• Microsoft Outlook
• Verbal Communication
• Written Communication
• Driver's License Compliance
• Fingerprint Clearance

Languages

English