Asylum Program Data and Operations Intern (Unpaid)

The International Rescue Committee (IRC) seeks a Data and Operations Intern to support administrative, operational, and data management functions of a case management program serving asylum seekers in New York City. The intern will assist with client financial assistance processes, data quality assurance, reporting activities, and operational system improvements, gaining hands-on experience in nonprofit program operations and data management.

Responsibilities

• Assist with the logistical aspects of purchasing, tracking, and distributing gift cards and other forms of client financial assistance in accordance with organizational and funder guidelines.
• Support document organization and record maintenance in accordance with program and organizational standards.
• Support the development, implementation, and testing of system and process improvements related to data management and program operations.
• Assist in exploring technology-based solutions to improve efficiency and effectiveness.
• Learn and utilize approved technologies including Box and Microsoft 365 applications such as Excel, Sharepoint, Power Automate, Bookings, Forms, and Power BI to support operational enhancements.
• Conduct data quality assurance activities to identify and resolve inconsistencies, missing information, and data integrity issues.
• Assist in routine data reviews and preparation of data dashboards and visualizations that support program reporting and decision-making.
• Support documentation of workflows, procedures, and system processes to promote consistency and knowledge sharing across the team.
• Provide occasional support for client-facing activities, including program orientation, intake, enrollment, and documentation collection.
• Participate in team meetings, trainings, and program activities as appropriate.
• Other duties as assigned to advance program goals and ensure effective service delivery.

Requirements

• Interns must be based in the United States and either be enrolled in post-secondary institution or have graduated from a post-secondary institution within the past two years.
• Currently enrolled in or recently graduated from a university, college, or other post-secondary program (Associate's, Bachelor's, Master's, or equivalent).
• Individuals with at least two years of relevant professional or direct service experience may be considered regardless of educational background.
• Strong interest in immigration, refugee and asylum issues, social justice, nonprofit operations, or related fields.
• Proficiency in Microsoft 365 applications, particularly Excel, Word, and Outlook, with the ability to use digital tools for data entry, organization, and problem-solving.
• Familiarity with additional Microsoft 365 tools such as SharePoint, Power Automate, Forms, and Power BI is a plus.
• Demonstrated ability to learn new technologies and adapt to evolving systems and priorities.
• Strong attention to detail, organizational skills, and ability to manage multiple tasks effectively.
• Strong written and verbal communication skills in English.
• Commitment to maintaining strict confidentiality and adherence to data protection and privacy standards.
• Ability to work collaboratively in a diverse, multicultural, and multilingual environment.
• Demonstrated professionalism, cultural humility, and sensitivity when engaging with individuals who have experienced trauma and displacement.
• Ability to engage respectfully in conversations addressing sensitive topics, including detention, deportation, domestic violence, housing instability, labor trafficking, and family separation.
• Previous experience in social services, community-based organizations, immigration services, research, data management, or related fields is preferred but not required.

Skills

• MS Excel
• MS Word
• Microsoft Outlook
• Data Entry
• Data Organisation
• Data Quality Assurance
• Report Writing
• Nonprofit Program Operations
• Client Financial Assistance
• Data Management
• SharePoint Development
• Power Automate
• Microsoft Forms
• Power BI
• Confidentiality compliance
• Data Protection
• Multi-cultural Team Collaboration
• Cultural Humility
• Trauma-Informed Engagement

Languages

English