Associate, Global Donation Operations

The Global Donation Operations Associate is responsible for timely and efficient processing of donations, maintaining accurate donation records, performing data hygiene, and supporting fundraising objectives through data management and reporting. The role supports the External Relations department's fundraising and donor management efforts.

Responsibilities

• Batch, scan, process, and deposit daily donations (checks, credit cards, etc.).
• Create and update donation records.
• Review daily/weekly quality control reports and develop new reports as needed.
• Perform data hygiene tasks on a daily basis.
• Complete incoming department cases.
• Carry out data imports and exports from various donation platforms.
• Work with caging vendor to ensure smooth entry and processing of donations.
• Collaborate with Supporter Care team to update matching and sustainer gifts per donor requests.
• Fulfill refund and chargeback requests as they are received.
• Maintain up-to-date knowledge of advancements in current and new technologies.
• Build reports to support overall fundraising objectives.
• Participate in special projects as needed.

Requirements

• Minimum: 2 years of clerical/admin support positions.
• Preferred: 2 years of work experience preferably in a fundraising, development operations, advancement services or customer service or related field, particularly in a non-profit environment.
• Accuracy and attention to detail a must; sensitivity when working with highly confidential information and ability to maintain complete discretion at all times.
• Excellent computer skills: facility with MS Word, Excel, and email/internet software.
• Solid organizational skills: the ability to work efficiently in a fast-paced, thorough, and collaborative environment and the ability to independently manage a multi-faceted workload and meet strict deadlines.
• Excellent oral and written communication and interpersonal skills: possess the ability to communicate and liaise effectively with colleagues and vendors and works well within a team environment.
• Ability to identify areas to increase efficiency of our systems.
• Proven ability to plan and manage a variety of projects and high work volume: must work well under pressure, prioritize, show flexibility, and solve problems creatively.
• Previous experience and understanding of fundraising and CRM management is helpful; Salesforce NPSP experience is preferred.
• Demonstrated skills for analyzing and interpreting data and systems: ability to identify areas to increase efficiency a plus.

Skills

• Clerical Support
• Administrative Support
• Fundraising Operations
• Development Operations
• Customer Service
• Confidentiality Management
• MS Word
• Excel
• Email Software
• Internet Software
• Organizational Skills
• Workload Management
• Deadline Management
• Oral Communication
• Written Communication
• Interpersonal Skills
• Vendor Liaison
• Team Collaboration
• Efficiency Improvement
• Project Planning
• Project Management
• Problem Solving
• Data Analysis
• Data Interpretation
• CRM Management
• Salesforce NPSP
• Data Hygiene
• Donation Processing
• Records Keeping
• Reporting

Languages

English