Sr. Project Support Service Associate

The Senior Project Support Service Associate will serve as a senior technical focal point for executing complex ERP system security protocols and monitoring corporate financial data integrity. The role bridges technical IT workflows and global business operations, supporting the maintenance and optimization of financial master data and user access management in the ERP system.

Responsibilities

• Assist in turning complex functional instructions from various business streams (e.g., Procurement, HR/Payroll, Finance) into standard, secure ERP system role management workflows.
• Supervise the end-to-end operational workflow for reviewing, approving, and provisioning user access requests for the ERP system across Headquarters, GSSC, and worldwide field offices.
• Update the central system permission rules based on department needs, and make sure the team uses them to prevent staff worldwide from receiving conflicting access.
• Oversee the application of established protocols for the timely modification, suspension, or de-provisioning of user access privileges during staff movements or structural changes.
• Lead the team in conducting periodic, organization-wide user access reviews to ensure active profiles remain aligned with internal control mandates.
• Coordinate the daily setup and updating of central financial information—such as chart of accounts, vendor records, and expense types—to ensure everything is entered quickly and accurately.
• Analyze and test how proposed updates to core master data profiles might impact integrated software to prevent technical errors before changes go live.
• Match and sync financial records between the main ERP system and external reporting tools to ensure data consistency across all platforms.
• Help team members fix tricky system errors and account permission mix-ups by working directly with the Finance, Policy, and IT departments.
• Manage the team's support ticket system, making sure work is split fairly and tickets are closed on time.
• Support junior staff to balance their daily support tickets with special projects and system cleanup initiatives by providing regular training and guidance.
• Identify repeating delays in the role management or data creation process and suggest system updates to reduce manual work.
• Conduct regular performance reviews and provide constructive feedback for direct reports to support their professional growth and team productivity.
• Regularly review and update the team's step-by-step work guides to ensure they always reflect current system processes and requirements.
• Perform such other duties as may be assigned.

Requirements

• Bachelor’s degree in Finance, Accounting, or a related field from an accredited academic institution with four (4) years of relevant work experience; or Master’s degree in the above fields with two (2) years of relevant work experience.
• Certification as a Certified Public Accountant (CPA) is an advantage.
• Experience communicating with a diverse range of parties, including those from different cultural backgrounds.
• Experience interfacing with core IOM mission functions, including HR, procurement and logistics, finance, IT, and others.
• IT-ERP (Enterprise Resource Planning) Functional Knowledge.
• Demonstrated experience in providing customer support is a distinct advantage.
• Sound knowledge of accounting systems, principles and internal controls.
• Ability to use own initiative and work under pressure with minimum supervision.
• Strong interpersonal and communication skills.
• High level of computer literacy in Word, Excel, PowerPoint, and Internet applications.
• Attention to detail and ability to organize.
• Self-motivated and results-oriented.

Skills

• Finance
• Accounting
• Certified Public Accountant
• Client Support
• ERP Functional Knowledge
• Accounting systems
• Internal Controls
• Interfacing with HR
• Interfacing with Procurement
• Interfacing with Logistics
• Interfacing with Finance
• Interfacing with IT
• ERP System Security
• Financial Data Integrity
• User Access Management
• Financial Master Data Management
• MS Word
• MS Excel
• MS PowerPoint
• Internet Applications

Languages

English