Sr Project Associate (Case Management)

The Senior Project Associate (Case Management) will coordinate overall case management activities of the Integration Programme in Costa Rica, supporting migrants' access to legal identity, basic services, and socioeconomic integration through community-based approaches.

Responsibilities

• Independently lead and coordinate the implementation of the project.
• Monitor implementation of case-management activities to ensure work is proceeding according to established plans; analyse implementation difficulties and make recommendations for adjusting implementation modalities and work plans to best reflect changing environment on the field.
• Regularly research, follow-up, compile, analyse and present information/data on national, regional and international developments on migrant integration, reports, legislation and other relevant documentation, highlighting noteworthy issues for the consideration of appropriate parties.
• Monitor budget expenditures for the caseload managed by the Integration Programme in Costa Rica by verifying availability of funds and maintaining a proper record of approved project budgets and their revisions.
• Coordinate and monitor the administrative and technical aspects of the Integration Case Management activities in line with IOM policies and donor requirements.
• Plan, coordinate and conduct capacity building workshops for case managers as well as external parties.
• Participate in meetings and conferences.
• Maintain effective liaison and coordination with local authorities, partners, United Nation (UN) agencies, intergovernmental and non-governmental organisations, donors and other stakeholders relevant to the project.
• Coordinate the preparation of correspondence, briefing notes, presentations, narrative and financial reports.
• Ensure status reports are prepared and submitted in a timely manner.
• Identify and document good practices and lessons learned and contribute to the development of Case Management Standard Operations Procedures (SOP), policies and concept papers to support the development of new projects.
• Supervise the team of project associates (case management).
• Supervise and provide guidance and training to reporting staff.
• Perform such other relevant duties as maybe assigned.

Requirements

• Bachelor’s degree in Social Work, Psychology, Health or Social Sciences, Human Rights, Law or a related field from an accredited academic institution with five years of relevant professional experience; or, High School diploma with seven years of relevant professional experience.
• Experience in liaising with governmental authorities, national/international institutions, United Nations agencies and non-governmental organisations.
• Experience in working with migrants, refugees, internally displaced persons, victims of trafficking and other vulnerable groups.
• Prior work experience with international humanitarian organisations, non-government or government institutions/organisation in a multi-cultural setting is an advantage.
• Fluency in English and Spanish (oral and written).
• Monitoring and Evaluation skills.
• Case Management skills.
• Strategic Protection Planning skills.
• Quality Assurance and Compliance skills.
• Change Management skills.
• Systems-thinking skills.
• Ethical Decision Making skills.
• Analytical Reporting skills.
• Crisis Management skills.

Skills

• Case Management
• Monitoring and Evaluation
• Strategic Protection Planning
• Quality Assurance
• Compliance
• Change Management
• Systems Thinking
• Ethical Decision-Making
• Analytical Reporting
• Crisis Management
• Liaising with Authorities
• Working with Migrants and Refugees
• Community-Based Approaches

Languages

English, Spanish