Senior Movement Operations Associate, Movement and Data Processing

The Senior Movement Operations Associate is responsible for overseeing movement and data processing activities related to the organized movement of persons in need of international migration assistance. This includes supervising staff, coordinating travel bookings, managing travel documents, and ensuring compliance with SOPs and IOM standards.

Responsibilities

• Oversee up to a total of eight staff members undertaking movements and data processing activities including coordinating, scheduling and booking travel, distributing Advance Booking Notifications (ABNs), and issuing updates on domestic flights, cancellations and departure notifications.
• Support staff development processes such as providing training, assigning duties and giving feedback to staff members on their performance.
• Oversee the organization and completion of all bookings by Movements’ staff members in a timely manner and in accordance with the Handbook of IOM Tariffs (HIT).
• Ensure compliance with program-specific SOPs for different migrant types and other modes of travel by air, land or sea.
• Distribute information to internal and external stakeholders.
• Oversee the creation of movement data files, by ABN, for all individuals in accordance with SOPs.
• Oversee Movements staff members as they compile and analyse descriptive statistics, using IOM institutional Movement Operations Systems to capture costs and prepare travel loan paperwork.
• Ensure Data Processing staff members are undertaking secure storage of documentation and data in accordance with IOM principles and guidelines.
• Ensure the travel bag has all necessary documentation to depart the country.
• Oversee Data Processing staff members as they process exit permits and travel documents in close coordination with supervisors and other IOM colleagues.
• Oversee the preparation of Data Processing reports on the receipt of documentation to time-of-service delivery, as well as regular data mining reports confirming MiMOSA is up-to-date and accurate.
• Report specifically to management on any problems encountered like denials of exit permits, the reasons for such denials and possible solutions.
• Oversee pre-departure counselling on pre-embarkation procedures and special needs during travel and identity and document verification prior to the distribution of travel documentation.
• Identify beneficiary vulnerabilities and coordinate appropriate action to ensure they are addressed, including overseeing the coordination of escorts.
• Liaise as needed with other teams and units in IOM and with external partners such as airport and government authorities, the US Embassy and UNHCR.
• Provide regular feedback on work being accomplished to the supervisor and keep supervisors immediately informed of any issues that arise.
• Undertake duty travel as required and delegated to participate in meetings, trainings and other programme activities.
• Demonstrate an in-depth understanding of applicable SOPs, related systems and databases, and IOM Standards of Conduct.
• Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with SOPs, Standards of Conduct and relevant data protection rules.
• Uphold RMM Protection Mainstreaming Minimum Standards while carrying out all duties and responsibilities and demonstrate professionalism, impartiality and unbiased conduct.
• Alert the supervisor or management of any non-compliance to SOPs, RMM Protection Mainstreaming Minimum Standards or IOM Standards of Conduct by IOM personnel or partners.
• Perform other related duties as assigned.

Requirements

• High school diploma with 6 years of work experience; or Bachelor's degree in social science, International Relations, Regional Studies or a related field from an accredited academic institution with 4 years of relevant work experience.
• Prior Movement Operations, transportation-related and/or management experience is strongly preferred.
• Work experience in programs including movement operations component, particularly in resettlement programs.
• Demonstrated proficiency in IOM institutional Movement Operations Systems.
• Travel agency experience, knowledge of Amadeus or another airline GDS.
• Experience with supervising a team.
• Computer/software literate with good knowledge of Microsoft Office.
• Strong written and verbal communication skills and ability to effectively communicate with and lead a team.
• Strong interpersonal and communication skills.
• Attention to detail and ability to organise.
• Self-motivated, objective-driven and able to use own initiative and work under pressure with minimum supervision.
• Skills in travel management - finding value for money travel solutions.
• Troubleshooting skills.
• Fluency in English is required.
• Dutch Language is desirable.

Skills

• Movement Operations
• Transport Management
• Resettlement Programs
• Travel Agency Operations
• AMADEUS
• Airline GDS
• Team Supervision
• Microsoft Office Suite
• Travel Management
• Flight Booking Coordination
• Travel Documentation Management
• Standard Operating Procedures Compliance
• Data Processing
• Technical Troubleshooting
• Organizational Skills
• Written Communication
• Verbal Communication
• IOM Movement Operations

Languages

English, Dutch