Senior Movement Operations Associate (Beneficiary-Facing Activities)

The Senior Operations Associate supervises movement operations activities in the field, overseeing beneficiary-facing activities and ensuring compliance with SOPs and programme requirements. The role involves managing staff, coordinating transportation and support for vulnerable individuals, and liaising with external partners and authorities.

Responsibilities

• Supervise a team of staff undertaking beneficiary-facing activities under the Field Support and Data Processing Pillar within IOM’s movement operations in the country, ensuring compliance with their respective standard operating procedures and programme requirements.
• Oversee the field support activities relating to IOM’s movement operations in an assigned area or areas in the country, such as at an airport, seaport, transit center, third-party facility, camp-based operations or sub-office to ensure beneficiary movements are conducted safely and appropriately.
• Provide assistance for extended periods and during overnight periods and weekends, ensuring the needs of individuals are met throughout their stay.
• Oversee the coordination of transportation of beneficiaries to and from designated consolidation points, locations, and facilities in the country, working with relevant units and service providers to help ensure that vulnerable individuals are assisted in a manner that ensures their safety, security and comfort.
• Coordinate liaison with service providers, supervise staff as they ensure the identity verification, readiness and organization of individuals being transported, and prepare and supervise relevant briefings.
• Oversee the timely and appropriate provision of food and other essential items to beneficiaries during IOM movement operations in the country.
• Lead the collaboration with the relevant IOM units and service providers to ensure that assistance meets established standards of quality.
• Oversee the coordination of cases or individuals with special needs or equipment receive appropriate support, ensuring staff handle sensitive cases in accordance with IOM’s policies and institutional guidance, including assistance to unaccompanied and separated migrant children and at-risk cases.
• Oversee pre-departure formalities such as processing of travel documents and exit permits in close coordination with relevant external partner agencies and authorities in the country.
• Coordinate and/or provide selection mission support, and/or interpretation services for individuals at airports, in transit centers, camps, consolidation points and third-party facilities or during transport by air, ground or water.
• Coordinate provision of visa applicants with application assistance such as initiating contacts, scheduling appointments, capturing biometrics, filling relevant forms, and collecting related documents as needed upon request from government agencies.
• Assist liaison with other teams and units in IOM country office and with external partners such as airport and government authorities, embassies, and UN agencies on individual cases at operational level.
• Provide regular feedback on work being accomplished to supervisors and keep them immediately informed of any issues that arise.
• Undertake duty travel as required and delegated to participate in meetings, trainings and other programme activities.
• Demonstrate an in-depth understanding of applicable SOPs, related systems and databases, and IOM Standards of Conduct.
• Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with SOPs, Standards of Conduct and relevant data protection rules.
• Uphold RMM Protection Mainstreaming Minimum Standards while carrying out all duties and responsibilities and demonstrate professionalism, impartiality and unbiased conduct during all interactions with migrants and colleagues per IOM Standards of Conduct and PSEA instructions.
• Alert supervisor or management of any non-compliance to SOPs, RMM Protection Mainstreaming Minimum Standards or IOM Standards of Conduct by IOM personnel or partners.
• Perform other related duties as assigned.

Requirements

• High School diploma with six years of relevant experience; or, Bachelor's degree in Social Science, International Relations, Regional Studies or a related field from an accredited academic institution with four years of relevant professional experience.
• Work experience in programs including movement operations component, particularly in resettlement programs.
• Demonstrated proficiency in IOM-RMM proprietary tools and systems.
• Demonstrated knowledge of handling sensitive information and personal data.
• Experience with supervising a team.
• Airport experience is a distinct advantage.
• Computer/software literate.
• Good knowledge of Microsoft Office.
• Self-motivated.
• Strong interpersonal and communication skills.
• Strong written and verbal communication skills.
• Troubleshooting skills.
• Attention to detail and ability to organise.
• Leadership skills.

Skills

• Movement Operations
• Resettlement Programs
• IOM-RMM Tools
• Handling Sensitive Information
• Personal Data Protection
• Team Supervision
• Airport operations
• Microsoft Office Suite
• Technical Troubleshooting
• Staff Management
• Transportation Coordination
• Beneficiary Support
• Standard Operating Procedures Compliance
• External Partner Liaison
• Leadership

Languages

English