Senior Medical Associate

The Senior Medical Associate oversees the Call Centre and Data Processing/registration teams in the Migration Health Assessment Centre (MHAC) in Dushanbe, Tajikistan. The role involves managing administrative functions, supervising staff, ensuring customer service quality, and supporting data management and reporting related to health assessments for migrants.

Responsibilities

• Organize the Medical Associates’ Roster and assign various duties in the unit as well as actively participate in day-to-day work planning and scheduling.
• Develop and keep up-to-date MHAC’s Standard Operating Procedures (SOP’s).
• Supervise and train Medical Associates and junior MHD staff in compliance to the MHAC Medical Associates’ SOPs.
• Assist in analysis of various tools pertaining to migrant flow and satisfaction in MHAC – including active monitoring of scheduling trends.
• Prepare medical forms, sample labels if needed and daily scheduling of MHD health assessments.
• Ensure that reception area is well organized and presentable at all times.
• Provide accurate information and answers to telephone, message, and/or walk-in queries from applicants regarding their schedules and direct as required.
• Assist in improving the integrity of customer care work by proposing key fraud prevention measures.
• Receive all completed medical deferrals/furtherance, x-rays and other documents from MHD, update the reception of the same in the database and forward to the migration health physician for clearance.
• Oversee the completion of medical forms, DNA packages and other medical documents and ensure they are transmitted to relevant partners, either by electronic means or by courier services. Verify that correct contacts and physical address are used whenever documents are transmitted by courier services and ensure to inform the receiving party of the parcel tracking number electronically.
• Updating MHD information in open sources.
• Prepare and submit monthly statistics on Health Assessments and other types of MHD activities.
• Prepare correspondence to respond to queries in respect to relevant matters of the MHAC. File incoming/outgoing letters, reports, memoranda, emails faxes as well as IOM documents and forms related to IOM medical issues.
• Prepare purchase request forms for procurement of equipment and working materials for MHD.
• Data management follow-up including the creation of queries to retrieve information from the database and responding to various follow-up needs.
• Participate in mobile health assessment missions in the Region to provide IT/Database support.
• Provide Database/data processing support to the Region and other MHD locations as needs arise.
• Suggest improvements to strengthen internal control mechanisms; provide inputs for new procedures to complement and/or adapt existing instructions in an effort to achieve streamlining efficiencies.
• Perform such other duties as may be assigned.

Requirements

• University Degree with at least four years of relevant working experience OR Secondary School Diploma with at least six years of relevant working experience.
• Experience in managing large dynamic teams, with a customer service, IT or administrative background.
• Knowledge of data management principles.
• Certificate in IT/Data entry is an advantage.
• Knowledge of customer care.
• High computer literacy in Windows and MS Office is mandatory, knowledge of web page design would be an asset.
• In-depth use of MS office applications, data collection and manipulation.
• Knowledge of medical terminology, as well as previous secretarial and archival experience, an added advantage.
• Previous working experience with NGOs or international organizations is an added advantage.
• At least an intermediate level of MS office skills.
• Effective managerial and leadership skills in the provision of data entry and customer care.
• Analytical skills.
• Excellent communication skills.
• Fast and accurate typing.
• Fluency in English, Tajik and Russian (oral and written).

Skills

• Team Management
• Customer Service
• Data Management
• IT Data Entry
• Customer Care
• Windows
• Microsoft Office Suite
• Webpage Design
• Data Collection
• Data Manipulation
• Medical Terminology
• Secretarial Skills
• Archival Experience
• NGO Experience
• International Organization Experience
• Management Skills
• Leadership Skills
• Analytical Skills
• Typing
• English
• Tajik
• Russian

Languages

English, Tajik, Russian