Protection Assistant

The Protection Assistant supports the AVR Hub team by reporting protection-related needs of beneficiaries and assisting in protection screenings and referrals. The role involves providing basic information and guidance to beneficiaries, maintaining records, and supporting coordination with relevant teams and authorities.

Responsibilities

• Support the AVR Hub team by reporting protection-related needs of beneficiaries, based on available information and specific needs, in line with IOM protection principles.
• Assist in conducting initial and ongoing protection screenings for beneficiaries requiring specialized support, focusing on identified vulnerabilities, protection concerns, and document findings in accordance with established procedures.
• Provide basic information and practical guidance to beneficiaries to support daily life within the AVR Hub and preparation for departure, within the scope of non-clinical protection assistance.
• Assist in the implementation and follow up of individual protection or care plans, in coordination with relevant IOM staff and competent authorities.
• Record, maintain, and communicate identified protection needs and vulnerabilities to relevant IOM units in line with confidentiality, data protection, and safeguarding standards.
• Provide basic information and orientation to beneficiaries regarding AVR Hub procedures, daily routines, available services, and referral pathways.
• Facilitate referrals to specialized services (e.g. medical, psychosocial, legal or social support), when required and under guidance, and assist with related follow-up actions up to departure.
• Support coordination and information exchange with relevant internal teams, service providers, and authorities on case-based protection matters, in accordance with agreed protocols.
• Support the Project Associate (AVR Hub) by reporting protection-related concerns affecting individual beneficiaries, including safeguarding concerns, through established reporting mechanisms.
• Support follow up of community-based or family support mechanisms for individual cases, where relevant and applicable.
• Organise information activities and group sessions for AVR Hub residents. Handle personal data and case information at all times, in compliance with IOM data protection and safeguarding policies.
• Draft case-related notes, summaries, and inputs for internal coordination and reporting purposes, as required.
• Undertake other duties as assigned.

Requirements

• High school diploma with four years of professional experience; or, Bachelor's degree in Social Work, Sociology, Psychology preferably a bachelor’s degree from an accredited institution with two years of professional experience.
• Licensed Social Worker would be an advantage.
• Experience working with migrants and/or refugees or familiarity in working in a multi-cultural environment is desirable.
• Previous working experience with vulnerable migrants or semi-independent living units is an advantage.
• Previous experience and/or knowledge on child protection is an advantage.
• Good interpersonal and communication skills in a multi-cultural setting.
• Good organizational and administrative skills, including the ability to maintain accurate records and handle sensitive information confidentially.
• Strong work ethics and commitment to humanitarian principles.
• Good level of computer literacy.
• Fluency in English and Greek (written and oral) is required.

Skills

• Social Work
• Migrant Protection
• Refugee Assistance
• Child Protection
• Multicultural Communication
• Records Keeping
• Confidentiality Management
• Humanitarian Principles
• Protection Screening
• Referral Process Coordination
• Computer Literacy

Languages

English, Greek