Protection Assistant (Caseworker)

The Protection Assistant supports the PXD team in delivering assistance to victims of human trafficking and vulnerable migrants, conducting interviews, assessing needs, and preparing case management reports. The role involves liaising with stakeholders, organizing events, and ensuring confidentiality and adherence to protection principles.

Responsibilities

• Support the PXD team in the delivery of assistance, based on informed consent of beneficiaries, and in line with the principles of assistance of victims of human trafficking and of protection in humanitarian action.
• Assist the Senior Caseworker to conduct interviews with potential victims of trafficking, vulnerable migrants and crises-affected populations, in accordance with international best practice and in a child appropriate and gender sensitive manner.
• Assess assistance needs of beneficiaries and report them to Protection Officer.
• Prepare case management reports for each beneficiary on a regular basis.
• Ensure appropriate data entry for assessed, identified or assisted beneficiaries.
• Assist in the organization and delivery of events on victim identification, referral and assistance as well as on different protection topics.
• Support liaison with relevant stakeholders in order to establish referral pathways and mechanisms for a range of protection cases.
• Contribute to the team’s periodic as well as ad hoc meetings for projects.
• Ensure full adherence to the principles of the Do No Harm Framework throughout all facets of work.
• Document and maintain the confidentiality of all personal information of project beneficiaries to ensure program integrity and compliance to IOM standards of conduct and IOM data protection rules.
• Report on own activities in an efficient, clear and comprehensive manner.
• Effectively follow-up on deadlines, commitments, action points and deliverables.
• Perform such other duties as may be assigned.

Requirements

• High School Degree/Certificate from an accredited academic institution with four years of relevant experience in the field or Bachelor degree in Political or Social Sciences, Human Rights, International Affairs, Migration Studies or a related field from an accredited academic institution with two years of relevant professional experience.
• Experience in one or more of these key protection areas: counter trafficking, GBV, child protection or general protection.
• Demonstrated experience in case management in one of the key protection areas and referrals.
• Excellent interpersonal and listening skills.
• Excellent writing and communication skills.
• Personal commitment, efficiency, flexibility, drive for results; capacity to work effectively and harmoniously within a team of colleagues from varied cultures and professional backgrounds.
• Computer knowledge, including of the use of Microsoft Office.
• Experience with international organizations or international NGOs is an advantage.
• Fluency in French and English is required (oral and written).
• Working knowledge in Arabic is desirable.

Skills

• Case Management
• Referrals
• Counter Trafficking
• Gender-Based Violence Awareness
• Child Protection
• Protection Principles Application
• Needs Assessment
• Interview Techniques
• Report Writing
• Stakeholder Liaison
• Microsoft Office Suite
• Human Rights
• International Affairs
• Migration Studies

Languages

French, English, Arabic