Protection and MHPSS Area Coordination Assistant

The Protection and MHPSS Area Coordination Assistant supports the implementation and monitoring of MHPSS and protection activities at the cantonal level, coordinates case management mechanisms, liaises with agencies and key actors, participates in sector meetings, and assists in identifying gaps and needs in service provision for vulnerable migrants.

Responsibilities

• Supports the implementation and monitoring of the MHPSS and protection activities at the cantonal level in a timely manner.
• Regularly coordinates case management mechanisms with the Protection and MHPSS Assistants and field staff, making sure that all vulnerable cases are managed ethically, referred to, and followed up.
• Liaises (in close coordination with the Head of SO) with other agencies and key actors, relevant line ministries, and other civil society actors for mainstreaming protection and MHPSS activities in the mixed migration flow response at the cantonal level.
• Participates in relevant sector meetings at the cantonal level as well as working groups, mapping, planning, and reporting exercises; takes the lead in such thematic exercises when necessary and in the interest of the IOM.
• Ensures that a service mapping in all sites is in place, organizes and conducts regular participatory assessments, implements information provision activities, and prepares informative materials, e.g. presentations, leaflets, skills assessments, etc.
• Assists Head of SO and Protection Coordinator in identifying gaps, needs, and potential solutions in service provision for vulnerable migrants; keeps meaningful referral pathways up to date.
• Ensures timely reporting on protection and MHPSS activities at the cantonal level and regularly shares them with the Protection Coordinator.
• Coordinates daily work assignments and administers leave and other entitlements of Protection and MHPSS Assistants operating at the sites.
• Performs other related duties as required.

Requirements

• University degree in Psychology, Sociology, Social Work, Anthropology, or a related field from an accredited academic institution with two years of relevant professional experience; or High School Degree/Certificate with four years of relevant professional experience.
• Professional accreditation with a recognized psychological association society is a distinct advantage.
• Experience in implementing and coordinating protection and psychosocial activities in a humanitarian setting.
• Experience in working within the mixed migration flow emergency response.
• Knowledge and experience in facilitating training.
• Proficient in MS Office applications.
• Experience in clinical counseling psychology, or psychotherapy and counseling for social workers is an asset.
• Experience in working within the United Nations system is an advantage.
• Familiarity with the region is an advantage.
• Fluency in English and one of the three official languages of Bosnia and Herzegovina (Bosnian, Croatian and Serbian languages) is required (oral and written).
• Working knowledge of one or more of the following languages: Arabic, Farsi, Kurdish, Pashto, Urdu, Dari, Punjabi, and Turkish is desirable.

Skills

• Protection Coordination
• MHPSS Integration
• Psychosocial Support
• Case Management
• Training Facilitation
• Clinical Counseling
• Psychotherapy
• Counseling for Social Workers
• Humanitarian Response
• Mixed Migration Emergency Response
• Microsoft Office Suite
• United Nations System Knowledge
• Service Provision Assessment
• Stakeholder Liaison
• Monitoring and Reporting

Languages

English, Bosnian, Croatian, Serbian