Programme Assistant (AVRR)

The Programme Assistant (AVRR) provides administrative and operational support to Assisted Voluntary Return and Reintegration activities in Indonesia. The role involves facilitating voluntary return movements, maintaining case management systems, and coordinating with relevant IOM units and external stakeholders.

Responsibilities

• Assist in facilitating Assisted Voluntary Return and Reintegration (AVRR) activities for migrants in Indonesia and Indonesian returnees, including providing information and routine operational support, under the guidance of the supervisor.
• Support the preparation and facilitation of voluntary return movements for foreign migrants and Indonesian returnees, including checking case and travel requirements, assisting migrants during the return process, and promptly informing the supervisor of cases requiring additional support.
• Assist in collecting and verifying information required for the assessment and provision of direct assistance to migrants, in coordination with the supervisor and relevant colleagues.
• Support routine communication and operational follow-up with relevant IOM units and IOM missions in countries of origin concerning pre-departure, reception and post-arrival assistance for voluntary returnees.
• Assist with Casework or Data Processing/Reintegration activities according to programme needs and as assigned by the supervisor.
• Assist in collecting information and preparing reintegration plans for vulnerable migrants prior to return, in line with applicable criteria and standard operating procedures and under the guidance of the supervisor.
• Maintain and update case management systems, databases and files, and assist in compiling case-related data and information for programme monitoring, statistical summaries, narrative reports, briefing notes and communication materials, in accordance with IOM policies and mission standards on data protection and information management.
• Provide administrative and logistical support to AVRR activities, including coordinating with relevant IOM units, preparing routine correspondence, maintaining records, arranging appointments with stakeholders, supporting programme-related events and activities and undertaking duty travel within Indonesia or abroad as required.
• Provide regular updates to the supervisor on assigned activities and promptly raise cases, delays or operational issues requiring further guidance or action.
• Perform such other relevant duties as may be assigned.

Requirements

• Bachelor’s degree in Social Sciences, International Relations, Regional Studies or a related field from an accredited academic institution with two years of relevant professional experience; or, High School diploma with four years of relevant professional experience.
• Experience working with migrants, refugees, internally displaced persons, victims of trafficking and other vulnerable groups.
• Prior assisted voluntary return and reintegration or movement operations experience.
• Prior work experience with international humanitarian organisations, non-government or government institutions/organisations in a multicultural setting is an advantage.
• In-depth knowledge of migration-related subject areas.
• Computer/software literate with good knowledge of Microsoft Office.
• Strong interpersonal and communication skills.
• Attention to detail and ability to organise.
• Self-motivated and objective driven.
• Fluency in English and Bahasa Indonesia (oral and written) is required.
• Working knowledge of another official UN language (Arabic, Chinese, French, Russian, and Spanish) is desirable.

Skills

• Assisted Voluntary Return and Reintegration
• Reintegration Operations
• Migration Knowledge
• Case Management
• Stakeholder Coordination
• Microsoft Office Suite
• Administrative Support
• Operational Support
• Working with vulnerable groups
• Multicultural Environment Experience

Languages

English, Bahasa Indonesia