National Migration Health Informatics Officer

The National Migration Health Informatics Officer manages the Software Solutions Team within the Migration Health Informatics Unit, providing expert advice on medical information systems, business analysis, software quality verification, data management, training, and user support. The role involves leading software projects, coordinating with external partners, and ensuring the quality and functionality of medical software applications.

Responsibilities

• Manage and coordinate the activities of the Software Solutions Team within the Migration Health Informatics (MHI) Unit as the team lead delegated by the MHI Manager.
• Represent IOM in technical discussions with external partners including governments and other agencies where IOM is involved in information exchanges, as the subject matter expert on medical systems.
• Plan and coordinate the delivery and support by internal (ICT) or external (consultants and vendors) of new and existing softwares and interfaces essential for IOM migration health assessment activities.
• Evaluate, recommend or approve product features and system workflows affecting medical components of IOM applications and their interactions with each other.
• Lead the Health Systems Analysts in rolling out new software initiatives and updates of existing medical applications.
• Organize and establish a network of medical subject matter experts within IOM as well as partner agencies at global, regional and mission levels.
• Manage the allocation of resources within the Software Solutions Team to maintain optimal support to ongoing priority MHD projects.
• Provide expert advice on troubleshooting and resolving data quality issues and direct the application and reporting support teams to execute short and long-term fixes.
• Review and endorse procedures on data collection, validation and reporting as part of IOM's instructional notes for compliance by end-users of medical softwares and data quality focal points.
• Review data management aspects within policy documents and information exchange agreements with external partners, ensuring compatibility with IOM health systems and internal protocols.
• Evaluate requests and analyze the need for new software solutions to support new medical programme activities, or align existing applications and interfaces with changes in partner systems and health protocols.
• Review and approve concepts and design of new functionalities, changes and enhancements on medical components of migrant applications.
• Lead the Health Systems Analysts in developing and coordinating the preparation of business requirements for medical softwares, including process flows, standard procedures and use cases.
• Establish a system of ongoing dialogue with IOM field experts on medical business processes, ensuring their participation and involvement in decisions affecting software design and functionalities.
• Plan, monitor and evaluate functional and integration testing activities of the Software Solutions Team to verify compliance of the medical applications with technical instructions and health protocols.
• Lead Health Systems Analysts in organizing face-to-face and remote user acceptance testing of the software products.
• Review and approve test plans to validate functionality of the different software products against medical processes and system requirements.
• Establish a system of monitoring issues raised by end-users of the software products, identifying areas for improvement and coordinating the delivery of solutions that would promote better user experience.
• Establish standards and monitor compliance among Health Systems Analysts in documenting project activities including work plans, activity checklists, evaluation scorecards and other related documents.
• Provide guidance in creating and maintaining documents for medical software requirements, online help, reference materials, training resources, research papers, internal and external reports related to medical software projects including Mimosa, United Kingdom Tuberculosis Detection Programme, Japan Pre-entry Tuberculosis Screening Programme, Laboratory Information Systems and eMedical interface.
• Plan, implement and evaluate training initiatives in collaboration with the Health Systems Analyst in charge of the different software products as part of rollout activities or ongoing support to address gaps in knowledge and skills among product users and project team members.
• Evaluate or recommend strategies to produce high quality learning materials that are reusable on different platforms such as face-to-face training, synchronous remote sessions, or self-paced online learning.
• Organize planning sessions within the Software Solutions Team to understand programme situation and needs, set priorities, and identify strategies, solutions and activities to implement their respective project assignments.
• Monitor workplan implementation and evaluate outcomes of ongoing projects in collaboration with Health Systems Analysts to mitigate risks, process lessons learned and document best practices.
• Assess the need and recommend to the MHI Manager the optimal timing to rotate project assignments among Health Systems Analysts and team assistants.
• Participate in the selection process and contribute to staff development of Software Solution Team members.
• Perform other duties as agreed with the MHI Manager.

Requirements

• Master’s degree in Health Sciences Social Science, Information Systems, Management or a related field from an accredited academic institution with five years of relevant professional experience and preferable exposure to public health, epidemiology, health or social sciences; or University degree in the above fields with seven years of relevant professional experience including actual work with electronic health records and healthcare software systems development and implementation as business and quality control analyst, technical or medical writer, and trainer.
• Accredited Universities are those listed in the UNESCO World Higher Education Database.
• Specialized understanding of medical, public health and statistical terminology as well as IT disciplines and ability to correctly bridge health and information technology to address changing information management needs of medical units.
• Experience in the development and implementation of training courses on health information systems, using face-to-face, remote or e-learning modalities.
• Ability to assimilate and convey technical material into clear, well-written documentation for non-technical audience.
• Experience in health information systems project management and team supervision; PRINCE2 certification an advantage.
• Strong analytical skills required, including a thorough understanding of how to interpret medical information management needs and translate them into application/operational requirements.
• Excellent technical writing, editing, and content organization skills.
• Familiarity with documentation issues such as style template management, revision and version/change control, indexes, etc.
• Knowledge of MS SQL, Visual Studio, Access, Excel, Power Point, Publisher, Project, Frontpage, Adobe Acrobat and other standard software

Skills

• Health Informatics
• Public Health Terminology
• Epidemiology
• Electronic Health Record
• Healthcare Software Development
• Business Analysis
• Quality Control Analysis
• Technical Writing
• Training Course Development
• Health Information Systems
• Project Management
• Prince2
• Team Supervision
• Health Information Management
• Documentation Management
• MSSQL
• Microsoft Visual Studio
• MS Access
• MS Excel
• MS PowerPoint
• MS Office Publisher
• MS Project
• Adobe Acrobat

Languages

English