Movement Operations Associate (Beneficiary-Facing Activities)

The Movement Operations Associate is responsible for beneficiary-facing activities within IOM's movement operations, supporting refugee resettlement, relocation, humanitarian admissions, and other emergency humanitarian initiatives. The role involves coordinating field support, assisting vulnerable individuals, and ensuring safe and appropriate movements in various operational settings.

Responsibilities

• Undertake beneficiary-facing activities under the Field Support and Data Processing Pillar within IOM’s movement operations at various stages of refugee resettlement, relocation, humanitarian admissions, family reunification, voluntary repatriation, and other emergency humanitarian initiatives conducted by land, air, or water.
• Monitor and provide guidance to teams of Movement Operations Assistants in performing related activities when necessary.
• Coordinate field support activities with relevant units, agencies and service providers to assist beneficiaries in assigned areas such as airports, seaports, transit centers, third-party facilities, camp-based operations or sub-offices to ensure safe and appropriate beneficiary movements.
• Provide assistance for extended periods and during overnight periods and weekends, ensuring the needs of individuals are met throughout their stay.
• Coordinate transportation of beneficiaries to and from designated consolidation points, locations, and facilities, ensuring safety, security and comfort of vulnerable individuals.
• Assist in timely and appropriate provision of food and other essential items to beneficiaries during IOM movement operations, collaborating with relevant units and service providers to meet quality standards.
• Ensure individuals with special needs or equipment receive appropriate support, including proper handling of sensitive cases in accordance with IOM policies and institutional guidance, including assistance to unaccompanied and separated migrant children and at-risk cases.
• Work with units, departments and beneficiaries on pre-departure formalities such as processing travel documents and exit permits in close coordination with relevant external partner agencies and authorities.
• Enter and update relevant data in appropriate systems and ensure vulnerable individuals are assisted safely and securely, reporting all issues immediately to supervisors.
• Provide selection mission support and/or interpretation services for individuals at airports, transit centers, camps, consolidation points and third-party facilities or during transport by air, ground or water.
• Provide visa applicants with application assistance such as initiating contacts, scheduling appointments, capturing biometrics, filling relevant forms, and collecting related documents upon request from government agencies.
• Undertake duty travel as required to participate in meetings, trainings and other programme activities.
• Demonstrate in-depth understanding of applicable SOPs, related systems and databases, and IOM Standards of Conduct, maintaining confidentiality and integrity of paperwork in line with SOPs, Standards of Conduct and data protection rules.
• Uphold RMM Protection Mainstreaming Minimum Standards and demonstrate professionalism, impartiality and unbiased conduct during all interactions with migrants and colleagues, alerting supervisors of any non-compliance.
• Perform other related duties as assigned.

Requirements

• High School diploma with five years of relevant experience; or, Bachelor's degree in Social Science, International Relations, Regional Studies or a related field from an accredited academic institution with three years of relevant professional experience.
• Prior Movement Operations, transportation-related and/or management experience.
• Work experience in programs including movement operations component, particularly in resettlement programs.
• Experience with communicating with beneficiaries.
• Past experience with Movement Operations-related databases and systems (including iGATOR, MiMOSA, SAR and Amadeus) is a strong advantage.
• Demonstrated knowledge with handling sensitive information and personal data.
• Experience with guiding and leading junior staff members.
• Computer/software literate with good knowledge in Microsoft Office.
• Strong interpersonal and communication skills.
• Attention to detail and ability to organise.
• Self-motivated, objective driven and able to use own initiative and work under pressure with minimum supervision.

Skills

• Movement Operations
• Transport Management
• Resettlement Programs
• Beneficiary Communication
• Movement Operations Databases
• iGATOR
• MiMOSA
• SAR System
• AMADEUS
• Handling Sensitive Information
• Personal Data Protection
• Staff Guidance
• Microsoft Office Suite
• Field Coordination
• Humanitarian Emergency Operations
• Vulnerable Population Assistance
• Operational Planning
• Data Management

Languages

English