Intern (Refugee Care Unit)

The intern will support the day-to-day implementation of Refugee Care activities in Medan under the supervision of the Senior Programme Associate. Responsibilities include organizing events, facilitating counselling sessions, maintaining documentation, and supporting protection-related activities.

Responsibilities

• Participate in the implementation of the Refugee Care unit programme, particularly in organizing events.
• Provide support for the day-to-day implementation of programme activities in coordination with the Refugee Care Unit in Medan.
• Co-facilitate general/non-clinical counselling sessions under the direction and supervision of the Refugee Care Unit.
• Participate in the comprehensive case management process, guided and supervised by the Refugee Care Team.
• Maintain documentation and record-keeping for training sessions, meetings, and other Refugee Care Unit initiatives.
• Support the Refugee Care Unit in the collection and maintenance of data related to mental health and psychosocial support.
• Provide assistance in protection-related activities, including awareness sessions and protection cadre meetings.
• Provide assistance in the distribution and response management of Freshdesk tickets within the Complaints and Feedback Mechanism (CFM).
• Provide support to the AVRR and the associated movement procedures.
• Work closely with the education team to support school visits, coordinate with Principals, and participate in parent meetings aimed at enhancing student learning outcomes.
• Undertake any other related duties as may be assigned.

Requirements

• Enrolled in the final academic year of a first university degree programme (minimum undergraduate school) in Psychology, Social Welfare, Social Work, Education, or a related field from an accredited academic institution; or Enrolled in a second university degree (graduate school/equivalent); or Have graduated with a university degree within one year of graduation.
• Relevant professional or volunteer experience with civil society organizations, volunteer groups is an advantage.
• Excellence computer skills (word processing, spreadsheet, database, email exchange, Microsoft Office (Word, Excel, Access), SPSS).
• Flexible and open to learning new experiences.
• Good interpersonal, networking, and communication skills.
• Ability to work effectively and harmoniously with colleagues from varied culture and professional backgrounds.
• Ability to write clear and concise report.
• Fluency in English and Bahasa Indonesia is required (oral and written).
• Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Skills

• Psychology
• Social Work
• Social Welfare
• Education
• Volunteer Coordination
• MS Word
• MS Excel
• MS Access
• SPSS
• Report Writing
• Event Organization
• Counselling Facilitation
• Documentation Management
• Protection Activities
• Interpersonal Skills
• Networking Skills
• Communications Skills

Languages

English, Bahasa Indonesia