Information Technology Assistant

The Information Technology Assistant provides technical support and maintenance for ICT infrastructure and end-user support within the mission. The role involves managing network equipment, supporting cloud and on-premises applications, and assisting users with corporate IT tools in a multi-site environment.

Responsibilities

• Provide technical support to address ICT issues in an efficient and timely manner
• Provide technical support in a complex network environment based on Cisco, Meraki and Microsoft infrastructure for the whole Mission
• Provide support to all location under the assigned area as well an onsite visit when necessary within the assigned area
• Provide end user support and problem-solving in a hybrid cloud environment
• Support and assist users using Windows 11, Office 365, Exchange Online, Sharepoint Online and the Organization’s corporate applications such as Oracle, Cisco, etc.
• Assist in managing and maintaining IT inventory for the office
• Apply security protocols, standards and maintain all network LAN/WAN equipment for the Sub office (including but not limited to Cisco / Meraki Firewall, Switches, and Access points)
• Assist to maintain and monitor network connectivity of the sub offices. To make sure that the connectivity (VPN and internet) is up and running with minimal downtime
• Administer account lifecycle using One Identity application (Infosec services)
• Adhere to IOM Global ICT standard, procedures, and guidelines
• Assist to provide training to users in using corporate and standard applications, security awareness and new applications being implemented by the Mission/Organization
• Assist in the drafting of reports, documentations, and SOPs when necessary
• Perform any other tasks within the incumbent’s capacity as requested by the IT Officer

Requirements

• University degree in Computer Science, Information Management Systems, or a related field from an accredited academic institution with minimum of two (2) years of relevant professional experience, or, High School diploma with four (4) years of relevant professional experience
• Professional Certifications in Microsoft and Cisco would be a distinct advantage
• Experience and wide-ranging knowledge in the Information Management and Communications Technology, including: Implementation of IT Infrastructure solutions in a multi-site environment, including implementation and support of medium to large-scale WAN/LAN technologies, and on-premises and/or cloud-based servers, resources, and applications
• Support and troubleshooting of ICT equipment hardware and software, including corporate and commercial applications from multiple platforms and operating systems
• Experience in Identity lifecycle is an advantage
• IT security implementation including MFA, RADIUS and standard security policy
• Transmission Control Protocol/Internet Protocol (TCP/IP) networking, firewall, router, switch, Virtual Private Networking (VPN), network security, and other telecommunications technologies
• Windows server platforms, where an understanding of Active Directory domain environment is a distinct advantage
• IT Service Asset and Configuration Management, including monitoring and inventory applications and processes
• SharePoint and related Office 365 Technologies, including automation and application
• Knowledge of the latest technological developments in Information Technology and Information Systems
• Prior work experience with IOM or the UN System is an advantage
• Fluency in English is required (oral and written)
• Working knowledge of Pashto or Dari is required
• Fluency in all national language(s) are highly advantages

Skills

• IT Infrastructure Installation
• WAN/LAN Technologies
• Cloud-based Servers
• On-premises Servers
• ICT Hardware Support
• ICT Software Support
• Corporate Applications Support
• Multi-platform Operating Systems
• Identity Lifecycle Management
• IT Security
• Multifactor Authentication
• RADIUS
• Security Policies Enforcement
• TCP/IP
• Firewall Management
• Router Configuration
• Switch configuration
• Virtual Private Networking
• Network Security
• Windows Server Platforms
• Active Directory
• IT Service Management
• Asset Management
• Configuration Management Database
• Monitoring and Inventory
• SharePoint Development
• Office 365 Technologies
• Automation
• Microsoft Certifications
• Cisco Certifications

Languages

English, Pashto, Dari