Information and Communications Technology Associate

The ICT Associate will provide specialised technical support for the implementation, operation, maintenance and user support of the Migration Information and Data Analysis System (MIDAS) in Lesotho. The role involves technical input to project plans, system installation, user training, troubleshooting, and coordination with government counterparts and MIDAS HQ Team.

Responsibilities

• Provide technical input to the development and implementation of MIDAS project plans in accordance with established requirements and timelines
• Support MIDAS technical and performance assessments and contribute to the preparation of assessment reports using established tools and templates
• Attend technical meetings with relevant government counterparts concerning the implementation plan, identification of needs, maintenance and troubleshooting requirements
• Assist government counterparts in documenting system requirements and relay requests for potential customisations to IOM’s MIDAS HQ Team
• Assist in preparing hardware and software requirements for procurement based on assessment findings and established specifications
• Assist in coordinating technical infrastructure activities needed at Border Crossing Points (BCP) with relevant team members and government counterparts
• Assist the government counterparts with the installation and configuration of MIDAS workstations and servers, including relevant testing prior to roll-out
• Participate and/or deliver MIDAS Installation and User Trainings as per MIDAS HQ guidelines
• Support government counterparts during MIDAS roll-out at targeted BCPs, including relevant data management, data back-up, database upgrades and monitoring
• Closely support MIDAS users and administrators by providing regular and on demand capacity building to ensure sustainability
• Provide troubleshooting support while ensuring knowledge transfer to government counterparts
• Keep updated reports on the assistance requested by government counterparts
• Collect and consolidate feedback from users and communicate issues and enhancement requests to the MIDAS HQ Team for review and action
• Support government counterparts in acquiring the tools and knowledge required to monitor the use and operation of the system
• Support the implementation and monitoring of the MIDAS Maintenance Plan, providing technical inputs to ensure that country-specific operational requirements are appropriately considered
• Provide technical inputs and information to support project development, including identification of technical requirements and implementation considerations
• Regularly coordinate with MIDAS HQ Team for version upgrades, trainings and troubleshooting as required
• Undertake duty travels when necessary in support of the MIDAS implementation
• Perform such other relevant duties as may be assigned

Requirements

• Bachelor’s degree in computer science, Telecommunications Engineer, Information Technology or related fields from an accredited academic institution with three years of relevant professional experience; or High School diploma with five years of relevant professional experience
• Strong experience in ICT equipment, systems and networking troubleshooting
• Experience in VPN and Firewall setup including with CISCO devices
• Demonstrated experience in training users and providing ICT support to software end-users
• Knowledge of web servers’ setup and management (including IIS)
• Experience in object-oriented programming languages or platforms such as .NET (particularly on C#), Java and Python, developing client-server applications and SQL Server 2014 or higher (Stored Procedures, Functions, Views, Indexes, Relational Database Design) will be an advantage
• Experience in and/or knowledge of migration and border management, with a focus on Information Management Systems/Databases will be an advantage
• Work experience in the region an asset
• Demonstrated knowledge of relational database management, especially SQL Server 2014 or higher
• Effective communication and liaison skills with government and project counterparts
• Workshop and training facilitation skills
• Ability to draft reports clearly and concisely
• Strong command of computer applications: Outlook, Microsoft Office (Word, Excel and Power Point) and Internet
• Ability to coordinate administrative activities
• Excellent verbal and written communication skills
• Strong strategic, organizational and time management skills
• Ability to work effectively and harmoniously with colleagues from varied cultures and professional backgrounds and respect for diversity and gender equality
• Teamwork oriented but with a capacity to work independently
• Fluency in English (oral and written)

Skills

• ICT Equipment Troubleshooting
• Network Troubleshooting
• VPN setup
• Firewall setup
• Cisco Devices
• User training
• IT Support
• Web server management
• IIS
• Object-Oriented Programming
• C# Programming
• NET Framework
• Java Programming
• Python Programming
• Client-Server Application Development
• SQL Server 2014
• Stored procedures
• Functions
• Views
• Indexes
• Relational Database Design
• Migration Information Systems
• Database Management
• Report Writing
• Workshop Facilitation
• Microsoft Outlook
• MS Word
• MS Excel
• MS PowerPoint
• Internet usage
• Administrative Coordination

Languages

English