ICT Intern

The ICT Intern will provide basic technical support and services to users in IOM Ankara office and its field offices under the supervision of the Senior Resource Management Officer and National ICT Officer. The role involves assisting with IT equipment maintenance, user support, and administrative tasks related to ICT assets and security systems.

Responsibilities

• Provide onsite end-user support to IOM Staffs.
• Support in the maintenance of present and upcoming ITC equipment.
• Assist in setting up conference devices in the meeting room as per request by IOM staffs.
• Provide recording day-to-day Asset assignment, Transfer, Account creation/deletion activities.
• Provide recording and updating overall Ankara ITC equipment.
• Assist in recording and updating access cards of IOM Ankara as provided by Security unit.
• Verify that all user problems are answered appropriately via ticket system , email, telephone call or in person.
• Install, configure and upgrade desktops and laptop computers and software (Windows 10/11, Server 2008/2012/2016/2019, MS Office 2013/2016, O365 and in-house produced software).Apply IOM ICT Software standards.
• Assist in the installation and administration of the security for the various system and network components, including protection against viruses, access to email and Internet.
• Install and relocate the unit’s hardware and coordinate equipment servicing.
• Support in the maintenance of present and upcoming ITC equipment.
• Keep abreast of latest IT standards and technology.
• Regularly report needs and progress on ITC issues in his/her area of responsibility.
• Assist the installation, configuration, and maintenance of the card reader access control system, and generate attendance system reports as required for administration and security purposes.
• Organizing IOM Ankara meeting rooms.
• Coordinate IT Assets with SCU Unit
• Perform other related duties as may be assigned.

Requirements

• Bachelor degrees in Information Technologies ; Computer Science and relevant fields.
• Fluency in English and Turkish is required.
• Interns must be between 20 and 36 years old and should have less than two years of relevant working experience.
• Interns must be either enrolled in the final academic year of a first university degree programme (minimum Bachelor’s level or equivalent) or have graduated in the last 12 months.
• Interns must have a specific interest in, or whose studies have covered, areas relevant to IOM programmes and activities.
• Interns may be holding a scholarship for internship placements in international organizations and/or for whom internship is required to complete their studies.
• Interns may be sponsored by governmental/non governmental institutions and/or academia to work in specific areas relevant to both IOM and the sponsor.
• Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
• Interns are granted a small monthly stipend depending on experience and location.
• Interns benefiting from an internship allowance or scholarship granted by their university or other sponsoring body that includes financial remuneration or credits for coursework will not be eligible for the stipend.
• IOM covers Interns against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the internship.
• Interns are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work.
• Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.
• IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
• IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee).
• IOM only accepts duly completed applications submitted through the IOM e-Recruitment system.
• No late applications will be accepted. Only shortlisted candidates will be contacted.

Skills

• Technical Support
• IT Equipment Maintenance
• User Support Management
• ICT asset management
• ICT Security Systems
• Computer Science
• Information Technology
• English Language Proficiency
• Turkish Proficiency

Languages

English, Turkish