ICT Associate

The ICT Associate is responsible for coordinating the Information Technology component of all IOM IT operations under the Ankara Office and suboffices. The role includes providing onsite end-user support, maintaining network and system infrastructure, and assisting in IT security and telecommunications management.

Responsibilities

• Provide onsite end-user support to IOM staff.
• Verify that all user problems are answered appropriately via ticket system, email, telephone call or in person.
• Assist in the installation, operation and administration of the network components, including Cisco Meraki Routers, ASA Firewalls, Access Points and Switches.
• Monitor systems and networks (LAN, WAN) and perform essential maintenance.
• Install, configure and upgrade desktops and laptop computers and software (Windows 10/11, Server 2008/2012/2016/2019, MS Office 2013/2016, O365 and in-house produced software).
• Apply IOM ICT Software standards.
• Assist in the installation and administration of the security for the various system and network components, including protection against viruses, access to email and Internet.
• Install and maintain telecommunication PABX system, call tracking, and provide monthly calls bill.
• Assist in developing and providing training to end users to facilitate productive use of existing and new systems developed.
• Maintain IT inventory and documentation, implement IOM standards, maintain up-to-date network diagrams.
• Manage and coordinate IOM ICT Stock Room.
• Install and relocate the unit’s hardware and coordinate equipment servicing.
• Implement and manage centralized backup system of servers and user data.
• Support in the maintenance of present and upcoming ITC equipment.
• Diagnose and resolve any hardware, software or connectivity problem with minimum delay.
• Perform quality assurance procedures to help maintain client satisfaction.
• Support in the configuration of the Motorola VHF and Codan HF network.
• Keep abreast of latest IT standards and technology.
• Provide technical support and assistance to end users of mission–critical applications such as OIPA, WAVE, Web-MiMOSA, SAP-PRISM, MAIA, etc.
• Regularly report needs and progress on ITC issues in his/her area of responsibility.
• Assist in the installation, configuration, maintenance, and troubleshooting of CCTV systems, ensuring continuous monitoring and security compliance.
• Assist the installation, configuration, and maintenance of the card reader access control system, and generate attendance system reports as required for administration and security purposes.
• Perform other related duties as may be assigned.
• Organizing IOM Ankara meeting rooms.
• Coordinate IT Assets with SCU Unit

Requirements

• Bachelor’s diploma in computer science with at least three years of relevant professional experience; or, High school diploma with at least five years of relevant professional experience.
• Accredited Universities are those listed in the UNESCO World Higher Education Database.
• A minimum 1 year of experience in networking environment (LAN/WAN).
• Experience in Windows Server software in a multi-site environment, TCP/IP, MS Office, Antivirus Software, Backup Server software and IT utilities.
• Excellent in problem solving skills and technical challenges with hand on experiences.
• BSAFE and Information Security Awareness – Foundational training required.
• Knowledge of IP, VPN, VOIP and LAN/WAN infrastructure.
• Training on ITIL Foundation and/or PRINCE2 will be an advantage.
• Fluency in English and Turkish is required (oral and written).

Skills

• Networking LAN/WAN
• Windows Servers
• TCP/IP
• Microsoft Office Suite
• Antivirus Software
• Backup Server Software
• IT Utilities
• Problem Solving
• Information Security Awareness
• IP Networking
• VPN
• VoIP
• ITIL Foundation
• Prince2
• IT End User Support
• Network Infrastructure Maintenance
• System Infrastructure Maintenance
• Integration Security Management
• Telecommunication Management

Languages

English, Turkish