Consultoria 97 2026 - Gestion de Casos y Apoyo institucional

This consultancy supports humanitarian response efforts addressing urgent needs of populations affected by the August 10 earthquake in Colombia. The role involves case management and institutional support to ensure safe, dignified, and timely humanitarian assistance, focusing on protection and coordination with local institutions and humanitarian actors.

Responsibilities

• Support territorial coordination of protection response with public institutions, local authorities, civil society organizations and other competent actors, promoting activation and use of existing routes and services.
• Identify persons with specific protection needs in affected communities, temporary shelters, community spaces and other prioritized locations by IOM response.
• Conduct individual assessments of protection needs and risks, with special attention to children, adolescents, women at risk or survivors of violence, elderly, persons with disabilities, victims or persons at risk of trafficking, exploitation, abuse or other forms of violence, and other vulnerable persons.
• Manage assigned cases comprehensively including initial assessment, needs identification, action definition, referral, follow-up and closure according to IOM procedures and tools.
• Develop and implement individual care and follow-up plans prioritizing identified needs and promoting adequate and sustainable solutions in coordination with available institutional offers.
• Manage safe, confidential and timely referrals to specialized services and follow up to verify effective access and evolution of identified protection needs.
• Provide information and guidance to assisted persons about their rights, available services, institutional routes and existing protection mechanisms in the territory.
• Manage and deliver complementary protection assistance when authorized under the project according to eligibility criteria, procedures and guidelines established by IOM.
• Support search, location, contact restoration and family reunification processes when applicable, in coordination with authorities and competent actors and according to applicable procedures.
• Ensure application of protection principles during all case management stages including do no harm, protection centrality, informed consent, confidentiality, non-discrimination, best interest of the child and personal data protection.
• Register and keep updated information of attended cases in IOM defined tools and systems, applying institutional guidelines on quality, integrity, confidentiality and timeliness of information.
• Identify and report trends, risks, access barriers and protection gaps observed during case management contributing to IOM protection monitoring and analysis.
• Maintain updated mapping of services and protection routes in the territory identifying changes in institutional offer, capacities, access barriers and relevant actors for case attention and referral.
• Participate in technical meetings and territorial coordination spaces when required, providing information on identified protection needs, gaps and trends while safeguarding case confidentiality.
• Prepare periodic reports on activities including persons identified and assisted, cases managed, referrals made, assistance delivered, results achieved, main gaps and challenges identified in the territory.

Requirements

• Professional degree in Social Work, Psychology, Law, Social Sciences or related fields.
• Knowledge in case management for protection; child protection; gender-based violence; humanitarian principles and protection approach; informed consent, confidentiality and data protection.
• Minimum 1 to 2 years of professional experience in protection programs.
• Experience in case management with vulnerable populations.
• Experience in identifying protection risks and referrals to specialized services.
• Experience working with public institutions, social organizations and humanitarian actors.
• Desirable: Experience in emergency or disaster response.
• Desirable: Experience with displaced, migrant, refugee or conflict and disaster-affected populations.
• Knowledge of Colombian protection routes (ICBF, Family Commissaries, Health, Prosecutor's Office, Ombudsman, among others).
• Experience in Psychological First Aid (PFA).
• Fluent Spanish.
• Availability to travel.

Skills

• Case Management
• Child Protection
• Gender-Based Violence Awareness
• Humanitarian Principles
• Protection Approach
• Informed Consent
• Patient Confidentiality
• Data Protection
• Protection Risk Assessment
• Referral to Specialized Services
• Collaboration with Public Institutions
• Collaboration with Social Organizations
• Collaboration with Humanitarian Actors
• Emergency Response
• Disaster Response
• Working with Displaced Populations
• Working with Migrant Communities
• Work with Refugee Populations
• Psychological First Aid
• Knowledge of Colombian Protection Routes

Languages

Spanish