Caseworker - AAATP

The Caseworker will provide assistance with processing applications for Temporary Protection for Ukrainian Nationals and Third Country Nationals fleeing Ukraine and arriving in Ireland. The role involves providing information, translation, logistical support, and administrative assistance in compliance with relevant EU directives and IOM policies.

Responsibilities

• Provide information relating to Temporary Protection to TP applicants in the Citywest Registration Centre and Dublin Airport, according to the Council Implementing Decision (EU) 2022/382 of 04 March 2022, based on the TP Directive 2001/55/EC.
• Provide translation and interpretation services to beneficiaries, DOJ and relevant stakeholders.
• Assist and guide beneficiaries in the completion of different application and registration forms requested by the Department of Justice (DOJ) and other relevant Government Departments at Citywest Registration Centre.
• Assist transport and logistical coordination for Ukrainian and TCN arrivals from airside to landsite, and then to the Citywest Registration Centre at Dublin Airport.
• Collect, verify and support in the examination and translation of documentation and certificates held by Ukrainian nationals/TCNs applying for TP in Ireland – from Ukrainian/Russian to English – in full compliance with the IOM Data Protection Principles.
• Assist in the identification of indicators of possible vulnerable cases and inform IOM supervisors and DOJ officers or relevant services, as necessary.
• Assist with the organization and/or scheduling of beneficiaries’ appointments at Citywest.
• Submit statistics and/or reports (daily, weekly and monthly) of the work performed to the IOM supervisors.
• Maintain effective working relationships with DOJ and other stakeholders involved at local level.
• Follow established procedures to help prevent fraud and malfeasance and to support the integrity of individual records and documentation.
• Provide logistical and administrative support for the timely implementation of project activities, as needed, according to the local set-up.
• Provide operational support to other duty stations, according to the donor requirements and operational needs.
• Perform such other duties as may be assigned.

Requirements

• High school diploma with four years of relevant experience; or, Bachelor's degree in Social Studies, Political Science, International Relations, Psychology or related fields from an accredited academic institution with two years of relevant professional experience.
• Experience in working with migrants, refugees, internally displaced persons, victims of trafficking and other vulnerable groups.
• Experience working in a multicultural setting.
• Experience working with asylum seekers and refugees.
• Prior experience with international humanitarian organizations, non-government or government institutions/organization is an advantage.
• Intercultural competence and communication skills.
• Ability to help prevent misunderstandings and conflicts arising from language or cultural differences, in an objective and impartial manner.
• Good administrative, reporting, and organizational skills.
• Proficiency in Microsoft Office applications, particularly Word and Excel.
• Driving License B is an advantage.
• Fluency in English and Ukrainian (oral and written) is required.

Skills

• Case Management
• Migrant Assistance
• Refugee Support
• Assistance to internally displaced persons
• Victim Support
• Multi-cultural Work Experience
• Asylum Seeker Assistance
• Humanitarian Experience
• Cultural Competence
• Conflict Prevention
• Administrative Skills
• Reporting Skills
• Organizational Skills
• MS Word
• MS Excel
• Translation support
• Logistical Support
• Temporary Protection Processing
• EU Directive Compliance
• IOM Policy Compliance

Languages

English, Ukrainian