Case Worker

Under the supervision of the Chief of Mission and Protection Officer, the Case Worker supports reception, orientation, referral, and assistance to vulnerable migrants in Tunisia. The role involves screening migrants, referring eligible beneficiaries to services, and supporting case management and outreach activities.

Responsibilities

• Carry out screening interviews with migrants to understand and assess their vulnerability, identify their specific needs and determine their eligibility for IOM assistance.
• Refer eligible beneficiaries, including unaccompanied migrant children, victims of trafficking, medical cases, and other vulnerable migrants, for available services (medical, psychosocial, assisted voluntary return and reintegration, legal assistance) as per the needs identified and within the limits of resources available.
• Assist IOM beneficiaries through provision of information on the services available for migrants in Tunisia, including through individual counseling sessions as well as distribution of information sheets, leaflets/brochures regarding social or medical services in Tunisia.
• Provide individualized and group orientation and support migrants through referrals to services available, including social services, medical assistance and legal services.
• Follow-up with IOM partners responsible for provision of assistance provided through referral.
• Support the process of case management to identify the short, medium and long-term solutions for every migrant assisted.
• Support in the preparation and submission of financial documents in relation with direct assistance to vulnerable migrants.
• Assist to the planning and implementation of outreach activities, including the identification and assistance to beneficiaries in IOM supported shelters and other, in case of urgency also outside office hours.
• Compile case reports and maintain case files for each beneficiary assisted and prepare statistical reports as requested, while adhering to IOM data protection standards; and using the existing IOM data base platform.
• Maintain a professional and neutral behavior, as well as empathy with migrants.
• Perform such other duties as may be assigned.

Requirements

• Bachelors’ degree in Social Work, Health, Psychology or a related field from an accredited academic institution with two years of relevant professional experience or High School degree in the above fields with four years of relevant professional experience.
• Proven experience in the field of assistance to migrants and/or humanitarian activities targeting vulnerable individuals.
• Experience with governmental authorities, the UN and/or other national/international institutions.
• Experience in working with non-governmental organizations is an asset.
• Knowledge of Tunisia and regional issues in the thematic area of migration and health is a distinct advantage.
• Good drafting skills and clear oral communication.
• Strong knowledge of computer applications, especially MS Word, Excel, Outlook and Access.
• Fluency in French is required (oral and written).
• Working knowledge of Arabic and English.
• IOM’s official languages are English, French and Spanish.
• Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Skills

• Case Management
• Assisting Migrants
• Humanitarian Assistance
• Coordination with Government Authorities
• Collaboration with UN Institutions
• Collaboration with NGOs
• Knowledge of migration issues
• Knowledge of Health Issues
• Report Writing
• Oral Communication
• MS Word
• MS Excel
• Microsoft Outlook
• MS Access
• Language Proficiency in French
• Knowledge of Arabic
• English Language Knowledge

Languages

French, Arabic, English