AVRR Project Assistant - Case Worker

The AVRR Project Assistant - Case Worker supports Assisted Voluntary Return and Reintegration case processing at the IOM Country Office in Finland. The role involves operational and administrative support including case registration, travel arrangements, counselling, and coordination with stakeholders to ensure safe and dignified voluntary return of beneficiaries.

Responsibilities

• Assist in implementing Assisted Voluntary Return and Reintegration movements in Finland (AVRR-FI) in line with institutional policies and guidelines.
• Process AVRR cases, including registration of incoming cases, systematic follow-up with colleagues and relevant stakeholders on cases with incomplete information, preparing travel arrangements and reintegration support payments.
• Assist in the coordination and arrangement of international travel as well as domestic transportation in Finland and Countries of Origin.
• Keep reception centres, other relevant stakeholders in Finland, and relevant IOM missions informed of movements as needed.
• Respond to general written and oral enquiries from authorities and/or from AVRR clients and their representatives regarding voluntary return and reintegration from Finland to the Country of Origin.
• Provide general counselling on IOM’s AVRR services to voluntary returnees by email, over the phone, and in person at the IOM office.
• Participate in outreach activities, including by providing briefings to reception centre staff and potential returnees on IOM Finland’s AVRR services.
• Provide departure assistance at the Helsinki-Vantaa airport according to established Standard Operating Procedures, including outside regular office hours (early mornings/late evenings).
• Assist returnees in obtaining required travel and other necessary documents, including communicating with Country of Origin embassies/consular offices accredited to Finland on the issuance of travel documents, obtaining required documents and procuring official translations.
• Carry out any needed administrative tasks related to movement assistance, including establishing and maintaining AVRR files and data, collecting and filing travel documents, receipts, and other supporting documentation.
• Perform such other duties as may be assigned by the Head of Office or Project Coordinator.

Requirements

• High school diploma with four years of relevant experience; or Bachelor's Degree in fields relating to AVRR (e.g. social work, political/social science, migration issues) or related fields from an accredited academic institution with two years of relevant professional experience.
• Experience in liaising with governmental authorities, national/international institutions, United Nations agencies and non-governmental organizations.
• Experience in working with migrants, refugees, internally displaced persons, victims of trafficking and other vulnerable groups.
• Prior work experience with international humanitarian organizations, non-government or government institutions/organization in a multi-cultural setting is an advantage.
• Good knowledge of MS Office applications (Word, Excel, Outlook, Teams, PowerPoint).
• Experience in working in an intercultural setting is considered an advantage.
• Good teamwork skills.
• English (Fluent), good command of Spanish and Finnish or Swedish.
• Working knowledge of languages spoken by main returnee groups, Arabic, Russian, Kurdish or Farsi, Dari/Pashto is an advantage.
• Proficiency of required language(s) will be specifically evaluated during the selection process, which may include written and/or oral assignments.

Skills

• Case Management
• Client Counseling
• Stakeholder Coordination
• Liaising with Authorities
• Working with Migrants and Refugees
• Assisted Voluntary Return and Reintegration
• Inter-Cultural Communication
• Microsoft Office Suite
• Travel Arrangements
• Inter-agency Coordination

Languages

English, Spanish, Finnish, Swedish, Arabic, Russian, Kurdish, Farsi, Dari, Pashto