Protection of Family Links Field Officer 2 - Kharkiv

The Protection of Family Links Field Officer will implement and monitor ICRC Protection of Family Links activities in Kharkiv. The role involves handling tracing inquiries, conducting tracing activities, supporting assessments of families' needs, and raising awareness about ICRC procedures related to missing persons.

Responsibilities

• Develop and maintain contacts with the families of missing and captured persons
• Collect new tracing enquiries and regularly follow-up on existing enquiries
• Keep families informed of any developments or news in their case
• Ensure proper documentation and data management
• Understand and analyze the existing cases to inform the ICRC’s actions in favor of the families
• Organize and conduct awareness raising sessions with families of missing persons and authorities to disseminate information about ICRC PFL action, and orient families in the search process
• Proactively understand the needs of families of missing individually or more collectively (trends), beyond the right to know: mental health needs, legal and administrative needs, etc., through the organization of focus groups discussions with families of missing
• Proactively identify referrals to other ICRC departments
• Actively map and assess available external services for families of missing, in the area of responsibility, and promote the internal and external services available among families of Missing
• Support families’ gathering in Kharkiv area of responsibility and together with the team, maintain regular contact with families’ associations

Requirements

• Ukrainian citizenship or permanent residence permit in Ukraine
• University degree or relevant professional experience
• Typically, 3-5 years of experience in the field of social, political, or economic sciences or similar
• Experience with the ICRC or another humanitarian agency an asset
• Professional fluency (written and spoken) in English and Ukrainian
• Computer literacy
• Self-motivated with a strong commitment to teamwork and humanitarian principles
• Flexible, enthusiastic, and willing to learn
• Ability to work independently, as well as effectively under supervision
• Ability to organize and prioritize multiple tasks
• Ability to work within a diverse team and establish and maintain good working relations in a multi-ethnic, multi-cultural, and multi-disciplinary environment

Skills

• Protection of Family Links
• Tracing Activities
• Needs Assessment
• Humanitarian Principles
• Humanitarian Program Execution
• Social Sciences
• Political Science
• Economic Sciences
• Computer Literacy
• Teamwork in humanitarian settings
• Multi-cultural Team Collaboration
• Task Prioritization
• Independent Work
• Monitoring and Reporting
• Awareness Raising Training
• Humanitarian Experience

Languages

English, Ukrainian