Protection Digitalization Program Officer

The Protection Digitalisation Ecosystem Program Officer supports the digital transformation initiative aimed at modernizing the digital ecosystem for Protection operations at ICRC. The role involves project management support, facilitating documentation, monitoring risks and resources, and supporting governance and reporting activities within a hybrid Project Management Framework and Agile delivery model.

Responsibilities

• Collect inputs for main project management documentation such Charter, Decision log, Mandate, Business case, and other, ensuring they are regularly updated.
• Support product management activities, including roadmap planning, backlog monitoring, release coordination, and Agile governance reporting.
• Facilitate data quality checks and consolidation, ensuring accuracy and consistency across various project management tools.
• Assist in maintaining roadmaps and data consolidation for reporting purposes.
• Track risk and issues management reporting, including health checks and identification of high-risk areas.
• Assist in capacity management activities by collecting data to inform resource allocation decisions.
• Support knowledge management by capturing lessons learned, best practices, and key program insights, and ensuring they are documented, shared, and applied across projects to improve efficiency and decision-making.
• Ensures that an overall information-management structure is in place for the projects/program and supports filing and archiving when necessary.
• Provide logistical and administrative support for the planning, coordination, and delivery of meetings, workshops, and events, including preparing agendas, documenting meeting minutes, and following up on action items.
• Provide support on other related tasks, in line with the Project Officer Service Catalog.

Requirements

• 3–5 years of experience in project or portfolio management support, preferably within large, complex, or international organizations.
• Experience working in multicultural and international environments is desirable.
• Experience supporting digital transformation, IT, or business change projects.
• Good understanding of project management methodologies (PMI, PRINCE2, Agile, or equivalent), certification desirable.
• Knowledge of Agile delivery frameworks (Scrum, Kanban, SAFe or similar) and experience working within hybrid Project Management and Product Management environments would be an asset.
• Experience preparing and maintaining project documentation, plans, reports, risk and issue logs, decision logs, and governance materials.
• Experience supporting stakeholder engagement and coordinating cross-functional teams across different business and technical domains.
• Strong analytical skills with attention to detail and the ability to consolidate and interpret project information for reporting and decision-making.
• Ability to develop analytics and reports (Excel, Power BI) is an asset.
• Excellent written and verbal communication skills in English.
• Advanced proficiency in Microsoft Office, particularly Excel, PowerPoint, Word, and collaboration tools (e.g., Microsoft Teams, SharePoint).

Skills

• Project Management Support
• Portfolio Management
• Digital Transformation
• ICT Project Support
• Business Change Projects
• Project Management Methodology
• PMI
• Prince2
• Agile Methodologies
• Agile Frameworks
• Scrum
• Kanban
• SAFe
• Hybrid Project Management
• Product Management
• Project Documentation
• Risk Management
• Issue Management
• Governance Support
• Stakeholder Engagement
• Cross-Functional Coordination
• Analytical Skills
• Excel
• Power BI
• Microsoft Office Suite
• MS Teams
• SharePoint Development

Languages

English