ICT Specialist - Odesa - 810497

The ICT Specialist will be responsible for installing, maintaining, and managing ICT systems and services, providing first and second level support to ICT users in Odesa. The role includes service portal management, incident handling, inventory management, equipment diagnostics and repairs, cybersecurity assistance, user support and training, and installation and maintenance of IT and telecom equipment.

Responsibilities

• Enforce the use of the ICRC service portal for ICT requests and incident reporting, ensuring adherence to established processes
• Process user requests and incidents promptly, monitor the status and attribution of ongoing requests, and ensure timely resolution
• Update the ICT inventory after every change in attribution or device intervention, strictly following SOPs, and participate in regular physical inventory checks
• Diagnose malfunctioning equipment, decide whether to repair on-site, send for external repair, or proceed with disposal, following SOPs for repairs and disposal processes
• Assist with on-site cybersecurity tasks by following established protocols, monitoring potential threats, promoting user awareness, and reporting incidents to ICT management
• Brief, advise, and train end-users on ICRC ICT systems and equipment to ensure effective utilization
• Install, configure, maintain, and repair all IT hardware (desktops, laptops, printers), network infrastructure (LAN, SDWAN, wireless access points), telecom equipment (VHF radios, Starlink terminals, satellite phones, unified communication devices), and power backup stations (batteries, inverters) ensuring all work aligns with ICRC technical standards and operational procedures

Requirements

• Ukrainian citizenship or permanent residence permit in Ukraine
• Bachelor’s degree or equivalent in IT, electronics, computer science, telecommunications, or similar field
• 3-4 years’ of troubleshooting experience in an area of the ICT service catalogue (telecommunications, IT, help desk, etc.)
• Good command (both spoken and written) of English and Ukrainian
• Capacity to adhere to and to implement procedures
• Self-motivated with a strong commitment to teamwork and humanitarian principles
• Flexible, enthusiastic, and willing to learn
• Ability to work independently, as well as effectively under supervision
• Ability to organize and prioritize multiple tasks
• Ability to work within a diverse team and establish and maintain good working relations in a multi-ethnic, multi-cultural, and multi-disciplinary environment

Skills

• Troubleshooting ICT systems
• Telecommunications Support
• Help Desk Support
• IT Service Management
• Incident Handling
• Inventory Management
• Equipment diagnostics
• Equipment Repair
• Cybersecurity assistance
• User Support Management
• User training
• ICT equipment installation
• Telecom equipment installation
• IT Equipment Maintenance
• Service portal management

Languages

English, Ukrainian