ICT Specialist 2

Responsible for managing and organizing ICT services at the Regional Delegation in Bogota, including providing high-quality technical support, managing technology inventory, and collaborating on the design, installation, and administration of technology services to ensure operational continuity and efficiency.

Responsibilities

• Ensure installation, maintenance and repair of technological equipment according to organizational policies and procedures.
• Provide on-site and remote technical assistance to users, ensuring efficient and high-quality service.
• Follow up on cases escalated to higher technical support levels (levels 2 and 3).
• Manage and document warranties of technological equipment in a timely manner.
• Propose and implement improvements in ICT services.
• Design and deliver ICT training for end users and specialized users.
• Prepare monthly reports and statistics on ICT support management.
• Ensure proper preparation, assignment and management of equipment such as laptops, cell phones and other technological devices.
• Conduct periodic physical inventory checks and maintain updated inventory database managing detected issues promptly.
• Place orders for parts, equipment, and tools locally in line with established procedures and in collaboration with other departments.
• Manage ICT hardware and materials including donations, recycling or disposal of obsolete equipment in line with organizational policies.
• Generate inventory management reports to support strategic decision making.

Requirements

• Professional in Information Technologies, electronics, computer science or related field.
• Good command of English (conversational and written).
• 3-4 years of experience in an ICT service area (e.g., IT technical support, telecommunications, IT inventory management, Service Desk).
• ITIL IV or V certification.
• Excellent communication and customer service skills.
• Ability to work in a team and collaborate in a multicultural environment.
• Ability to manage complex technical problems and propose sustainable solutions.
• Organizational skills and attention to detail for inventory management and technical documentation.

Skills

• ICT Technical Support
• Telecommunications
• Office Inventory Management
• Service Desk Delivery
• ITIL Certification
• Technical Problem Management
• Technical Documentation Production
• Customer Service
• Team Collaboration
• Organizational Skills

Languages

English, Spanish