Head of Information Management and Governance

The Head of Information Governance leads the strategy, governance and operational execution of the ICRC’s information lifecycle. The role involves developing and implementing a roadmap to organize and protect ICRC information, leverage AI in line with policies, and promote responsible practices to ensure accurate, actionable intelligence for decision-making in crises.

Responsibilities

• Define and champion the information governance strategy aligned with ICRC’s overall strategy and digital transformation objectives.
• Advise executive leadership on using information as a strategic asset for decision-making, operational efficiency and innovation.
• Drive integration of emerging technologies such as AI and machine learning into information governance.
• Own and oversee the Information Governance Framework ensuring compliance and organizational priorities.
• Define and lead implementation of an information governance maturity roadmap.
• Lead development and continuous improvement of policies and standards for information handling, classification and lifecycle management.
• Develop and lead strategic initiatives to deliver information management as a service.
• Act as Secretariat of the Information Security Board.
• Provide strategic oversight of information risk management and ensure robust controls for information security, privacy and compliance.
• Co-own the information and data governance framework and implement associated actions.
• Monitor compliance with information management requirements and develop action plans.
• Work with auditors and compliance functions to identify common recommendations.
• Lead and inspire a distributed network of information management professionals.
• Establish and monitor KPIs to measure effectiveness and maturity of information governance practices.
• Act as Business Owner for Digital Workplace Product Line products and services.
• Develop and lead optimization of services and processes for information lifecycle and document management, AI data preparation, and crisis management support.
• Support change management for information management initiatives in coordination with ICT functions.
• Work with Archives function to ensure robust information lifecycle.
• Conduct short field missions as required.

Requirements

• Advanced university degree in information management, information science, data science, computer science, law or a related field, or equivalent experience.
• At least 15 years’ overall professional experience, including at least 10 years in information management, information governance, data management or data architecture.
• Proven track record of leading enterprise-wide document management systems (DMS) or SharePoint.
• Demonstrated experience preparing unstructured data environments for AI integration.
• Experience supporting executive leadership teams in high-pressure crisis situations.
• Team management experience.
• Experience working in an international and multicultural environment.
• Excellent command of English and French; knowledge of Spanish is an asset.
• Strong knowledge of data governance, records management and information lifecycle practices.
• Working knowledge of privacy regulations, standards and compliance frameworks, including the EU General Data Protection Regulation (GDPR) and data protection principles.
• Strategic thinking combined with hands-on delivery.
• Strong stakeholder management and influencing skills.
• Proven leadership and team development skills.
• Experience with modern data platforms (cloud ecosystems, data warehouses, data lakes) is desirable.
• Familiarity with AI/ML data requirements and ethical data use is desirable.

Skills

• Information Management
• Information Governance
• Data Management
• Data Architecture
• Document Management
• SharePoint Development
• Unstructured Data Preparation
• AI Integration
• Executive Support
• Team Management
• International Environment Experience
• Data Governance
• Records Management Projects
• Information Lifecycle Management
• Privacy Regulations
• GDPR Compliance
• Data Protection Principles
• Strategic Thinking
• Stakeholder Management
• Leadership
• Team Development
• Cloud data platforms
• Data Warehouse
• Data Lakes
• AI/ML Data Requirements
• Ethical Data Practices

Languages

English, French, Spanish