Assistant & IM Officer

The Assistant and Information Management Officer at the ICRC Belgrade Global Hub is responsible for facilitating daily administrative and information management operations to ensure efficient workflow and optimal performance of work units. The role includes providing high-level administrative support, managing information systems, and supporting team activities.

Responsibilities

• Support the organization of meetings and events for the respective team
• Process invoices ensuring necessary supporting documents are provided and correct
• Train unit members on different tools and answer ad hoc questions on processes and tools
• Draft and/or finalize correspondence, documents, and guidelines upon request
• Act as focal point for information management (IM) related subjects in the unit and relay IM policies, guidelines, and directives
• Manage and monitor collaborative tools and databases including access and ensure information is updated
• Manage profiles, check-ins, and check-outs for colleagues in the respective team
• Maintain and update intranet pages and promote announcements and other features for the team
• Ensure proper records management of all documents and files

Requirements

• University degree in Business Administration, Social Sciences, or equivalent training
• Minimum of three years’ experience as an Assistant and information management officer in an international organization or company
• Experience in humanitarian organizations is an asset
• Knowledge of standard office administrative practices and procedures
• Computer proficiency including Microsoft Office suite; SharePoint is an asset
• Excellent verbal and written English skills; French is a strong asset
• Fluency in German, Spanish, Russian or Arabic is a distinct advantage
• Strong motivation by humanitarian work
• Ability to work under pressure in potentially dangerous environments
• Autonomous, proactive, dynamic and solution-oriented
• Committed to teamwork and collective performance
• Ability to anticipate needs and take initiative
• Discreet and able to maintain strict confidentiality
• Strong communicator with strong intercultural skills and close attention to detail
• Comfortable working for teams in transition and supporting colleagues remotely

Skills

• Office Management
• Information Management
• Microsoft Office Suite
• SharePoint Development
• Humanitarian Operations Liaison
• Verbal Communication
• Written Communication
• Inter-Cultural Communication
• Confidentiality Management
• Remote Team Support
• Process Optimization
• Administrative Support
• Team Coordination
• Initiative
• Bilingual Communication

Languages

English, French