Senior Vendor Management Consultant

The Senior Vendor Management Consultant provides specialized expertise and leadership for ICT vendor governance, contract performance, technology cost management, procurement support and value realization within ICAO's Information Management Services. The role involves managing vendor portfolios, conducting cost analysis, supporting procurement and contract management, and strengthening governance and compliance.

Responsibilities

• Develop and maintain an integrated ICT vendor portfolio covering contracts, ownership, criticality, risk, performance, spend, renewals, dependencies and exit requirements.
• Establish vendor segmentation, governance forums, performance-review cycles, escalation paths and decision rights proportionate to supplier criticality and organizational risk.
• Lead vendor due diligence and risk assessments, including financial viability, information security, privacy, data protection, service continuity, subcontracting and concentration risk.
• Define and maintain vendor scorecards and objective performance measures covering service levels, availability, quality, responsiveness, cybersecurity obligations, deliverables and value realization.
• Lead strategic vendor reviews, resolve persistent performance issues, recommend corrective actions and escalate material risks to IMS management.
• Develop practical vendor-management standards, templates, procedures and records that support auditability and consistent implementation across IMS.
• Establish a consolidated view of ICT contracts across software, cloud services, hardware, telecommunications, cybersecurity, support, maintenance and professional services.
• Develop management models and total-cost-of-ownership analyses for main outsourcing contracts.
• Produce management reporting on budgets, commitments, actual expenditure, forecasts, variances, unit costs and material financial risks, and recommend corrective measures.
• Lead reviews of quotations, commercial proposals, invoices and consumption-based charges for accuracy, contractual compliance and value for money.
• Identify and drive cost-optimization initiatives, including license rationalization, cloud cost controls, contract consolidation, demand management, rightsizing and optimization of support arrangements.
• Define measurable savings and value-realization baselines and track the delivery and sustainability of approved benefits.
• Advise on sourcing strategies, procurement plans and commercial models for complex ICT requirements in coordination with Procurement and relevant technical stakeholders.
• Prepare or review statements of work, technical and commercial requirements, evaluation criteria, service levels, key performance indicators, pricing schedules and contractual safeguards.
• Support RFQs, RFPs and ITBs, including market analysis, vendor research, cost comparisons, clarification processes and technical or commercial evaluation activities.
• Advise on contract negotiations, amendments, renewals, extensions, consumption-based billing, service credits, disputes, transition obligations and termination or exit provisions.
• Maintain forward-looking renewal and expiry plans, identify procurement lead-time risks and support timely decision-making to avoid service disruption or unfavorable lock-in.
• Ensure that procurement and contract-management records meet ICAO governance, financial-control and audit requirements.
• Ensure vendor and cost-management practices align with ICAO procurement rules, financial regulations, IMS governance frameworks, cybersecurity requirements and data-protection obligations.
• Prepare concise, evidence-based reports, dashboards, decision notes and recommendations for IMS management and governance bodies.
• Maintain authoritative documentation, contract and vendor records, decision logs, risk registers, lessons learned and reusable guidance.
• Design and improve workflows, data structures and digital tools supporting vendor onboarding, performance management, renewals, invoice validation, cost reporting and management oversight.
• Support internal and external audits, management reviews and control assessments by providing complete, accurate and traceable evidence.
• Monitor relevant technology-market, licensing, cloud-pricing and vendor-management developments and assess their implications for ICAO.
• Advise IMS management and technical contract owners on vendor strategy, commercial risk, financial stewardship, sourcing options and value-for-money decisions.
• Coordinate across IMS, Procurement, Finance, Human Resources and business units to align operational needs, technical requirements, contractual obligations and budgetary controls.
• Lead multidisciplinary working sessions with technical contract owners and vendor engagements, clarify accountabilities, track actions and ensure timely resolution of issues and dependencies.
• Provide guidance to technical contract owners supporting vendor, procurement, contract, budget and transaction-management activities.
• Develop training, playbooks and practical tools, and transfer knowledge to designated ICAO personnel to ensure sustainable operation of the framework.
• Promote a service-oriented, transparent and evidence-based approach to supplier and cost management.
• Performs other related duties, as assigned.

Requirements

• Advanced university degree (Master’s degree or academic equivalent) in information technology, business administration, supply chain management, procurement, finance, accounting, economics or a related field. A first-level university degree in combination with additional qualifying experience may be accepted in lieu of the advanced university degree.
• Relevant professional certification in procurement, supply management, contract management, vendor management, finance, cloud cost management or IT service management (desirable).
• Certification or training in FinOps, Software Asset Management, ITIL, project management, risk management or audit and internal controls (desirable).
• Professional training related to public-sector or United Nations procurement and financial management (desirable).
• A minimum of ten (10) years of progressively responsible experience in ICT vendor management, procurement, contract management, technology financial management, supply chain management or a closely related field.
• Demonstrated experience leading vendor-governance and performance-management practices for software, cloud, hardware, cybersecurity, managed services or IT professional services.
• Demonstrated experience conducting technology cost analysis, total-cost-of-ownership assessment, budget monitoring, forecasting, invoice validation and cost-optimization initiatives.
• Experience preparing or evaluating complex ICT solicitations, statements of work, service levels, key performance indicators, pricing models and contractual terms.
• Experience identifying and managing vendor, commercial, financial, operational, cybersecurity, privacy, continuity and concentration risks.
• Experience producing senior-management reports, dashboards, decision notes, audit evidence and actionable recommendations.
• Demonstrated ability to lead cross-functional work, engage senior stakeholders, negotiate with vendors and transfer knowledge to internal teams.
• Experience with Oracle Cloud ERP procurement and financial modules, technology asset-management systems, Power BI or comparable reporting platforms (desirable).
• Experience with cloud financial management and FinOps practices, enterprise software licensing, software asset management and managed-service commercial models (desirable).
• Experience working in the United Nations system, an international organization or a comparable public-sector and multicultural environment (desirable).
• Fluent reading, writing and speaking abilities in English.
• A working knowledge of a second language of the Organization (Arabic, Chinese, French, Russian or Spanish) (desirable).

Skills

• IT Vendor Management
• Procurement Management
• Contract Management
• Technology Financial Management
• Supply Chain Management
• Vendor Governance
• Performance Management
• Software Asset Management
• Cloud Costing
• IT Service Management
• FinOps controls
• ITIL
• Project Management
• Risk Management
• Audit and Internal Controls
• Technology Cost Analysis
• Total Cost of Ownership Assessment
• Budget Monitoring
• Forecasting
• Invoice Validation
• Cost Optimization
• Pre-solicitation Preparation
• Statement of Work Development
• Service Level Agreement Management
• Key Performance Indicators (KPIs)
• Pricing Models
• Contractual Terms Negotiation
• Vendor Risk Management
• Commercial Risk Management
• Financial Risk Management
• Operational Risk Analysis
• Cybersecurity Management
• Privacy Risk Management
• Business Continuity
• Concentration Risk Management
• Senior Management Reporting
• Dashboard Development
• Decision Note Preparation
• Audit Evidence Compilation
• Cross-functional Leadership
• Stakeholder Engagement
• Vendor Negotiation
• Knowledge Transfer
• Oracle Cloud Fusion ERP
• Technology Asset Management Systems
• Power BI
• Cloud Financial Management
• Enterprise software licensing
• Managed Service Commercial Models

Languages

English, Arabic, Chinese, French, Russian, Spanish