Internship – Digital Marketing & Communications

The internship provides hands-on experience in digital marketing and communications within the Capacity Development and Implementation Bureau (CDI) at ICAO. The intern will support digital content development, marketing campaigns, event marketing, CRM, and analytics while gaining exposure to ICAO programmes and stakeholders.

Responsibilities

• Support social media and digital content development including researching, drafting, and adapting marketing messages for ICAO products, services, events and digital content.
• Assist with preparation of creative assets using approved tools such as Canva and VEED.
• Support coordinated promotional initiatives and prepare social media materials for ICAO approval processes.
• Assist with preparation and coordination of digital marketing campaigns, including drafting marketing emails, newsletters and other communications.
• Support campaign scheduling, quality assurance, and promotion of ICAO products and services.
• Assist with monitoring campaign performance and preparing performance summaries.
• Support marketing activities for ICAO global and regional events including event mobile-app content and participant support.
• Assist with audience research, outreach messages, collection of testimonials, and onsite promotional activities.
• Support CRM and audience-data management, consolidation of performance data, and preparation of reports and dashboards.
• Support marketing and audience-development activities for ICAO digital platforms such as ICAO TV and UnitingAviation.
• Participate in Marketing Team meetings, research emerging digital marketing practices, and maintain organized project documentation.
• Use approved digital and AI-enabled tools responsibly with appropriate human review.
• Complete mandatory ICAO training and participate in relevant learning opportunities.

Requirements

• Candidates must have completed or be enrolled in a university degree programme in Marketing, Communications, Business or Business Administration, Digital Media, Public Relations, Journalism, Business or Marketing Analytics, or another related field.
• Candidates must meet the eligibility requirements established under the ICAO Internship Programme.
• Strong written communication and editing skills in English, with ability to develop clear, concise and audience-appropriate digital content.
• Ability to adapt messages for different audiences and digital channels.
• Strong research, organization and attention-to-detail skills.
• Exposure to digital marketing, communications, social media or content development is desirable.
• Familiarity with email marketing, CRM or marketing automation platforms is desirable.
• Experience using Canva, VEED or similar digital-content tools is desirable.
• Familiarity with website, email or social media analytics is desirable.
• Experience supporting events, newsletters, campaigns or digital content is desirable.
• Familiarity with generative AI or other emerging digital marketing tools, including critical review and verification of AI-assisted outputs, is desirable.
• Fluent reading, writing and speaking abilities in English.
• Working knowledge of a second language of the Organization (Arabic, Chinese, French, Russian, or Spanish) is desirable.

Skills

• Digital Content Creation
• Written Communication
• Editing
• Audience Adaptation
• Digital marketing
• Social Media Marketing
• Content Development
• Research Skills
• Organizational Skills
• Attention to Detail
• Email Marketing
• CRM Platforms
• Marketing Automation
• Canva
• VEED
• Web analytics
• Email Analytics
• Social Media Metrics Analysis
• Event Support
• Newsletter Administration
• Campaign Support
• Generative AI Review

Languages

English