HR Specialist

The HR Specialist will work within the Shared Services Centre’s Entitlements and Benefits Team, responsible for administering entitlement and benefits for all FAO staff members. The role involves analyzing complex cases, processing staff-related actions, and ensuring quality service delivery in line with established policies and SLAs.

Responsibilities

• Analyze complex cases, research and provide solutions in line with existing policies
• Initiate and complete staff-related actions in the corporate systems within the established SLA, ensuring accuracy of HR records
• Prepare form letters on standard staff actions and draft correspondence on a variety of staff-related matters, including waivers and clearances
• Work as part of a team regarding various staff benefits and contract extensions
• Ensure the accurate and timely processing of education grants
• Prepare and review staff entitlement travel-related authorizations and travel expense claims
• Support the processing of payment requests liaising with other business Units in the SSC
• Investigate and resolve payment inquiries in collaboration with finance staff
• Review and digitally archive personnel files on a regular basis
• Keep knowledge of applicable rules and regulations up to date, to ensure consistency and quality of work
• Train newcomers and share knowledge of processes to ensure high standard of service delivery
• Report to the supervisor any irregularities and inconsistencies from existing regulations or standard system performance
• Draft routine communication on HR-related matters for internal review and further submission of the Human Resources Division
• Maintain confidentiality and handle sensitive information with discretion
• Perform other related duties as required

Requirements

• High school diploma
• 1 year of relevant experience in administrative and human resources support work
• Working knowledge (full proficiency - level C) of English
• National of Hungary or resident of the country with a valid work permit
• Knowledge of the MS Office applications, internet and office technology equipment
• Proficiency in corporate electronic databases and systems would be an asset
• Adherence to FAO Values of Commitment to FAO, Respect for All and Integrity and Transparency
• FAO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED)
• Appointment subject to medical fitness, accreditation, residency or visa requirements, and security clearances
• Vaccination against COVID-19 will in principle be required, vaccination status verified as part of medical clearance process

Skills

• Human Resources Support
• Administrative Support
• Microsoft Office Suite
• Internet Technology
• Office Equipment Operation
• Corporate Electronic Databases
• Entitlements and Benefits Administration
• Policy Compliance
• Service Level Agreement Management
• Case Analysis
• Staff Actions Processing

Languages

English