Head Teller (FAO Credit Union)

The Head Teller (FAO Credit Union) coordinates and performs the full range of functions in support of the Credit Union's activities, ensuring quality, transparency and consistency of data and processes. The role oversees day-to-day operations by Front Office staff, focusing on new members and lending operations to ensure compliance and excellent customer service.

Responsibilities

• Coordinate the processing of member savings and loan transaction requests
• Ensure Tellers are applying rules and policies governing loans and savings
• Oversee and assist members with account opening/closures
• Oversee other front-office operations (deposits, account templates, account certificates and other requests)
• Coordinate and oversee daily/monthly/quarterly procedures
• Liaise with the Human Resources Division and members on matters relating to member accounts
• Ensure proper archiving of member's correspondence and daily transactions
• Monitor and update members' records regarding personnel actions
• Perform other related duties as required

Requirements

• Secondary School Education
• Four years of relevant experience in finance and budget-related support work
• Working knowledge (proficiency - level C) of English
• Good knowledge of the MS Office applications, Internet and office technology equipment
• Residency requirement: must be nationals of the country of the duty station or possess an existing valid visa to work or a valid work permit and reside within commuting distance of the duty station at the time of the application
• Knowledge of communication and documentation standards
• Knowledge of corporate computerized financial / travel / human resources systems and administrative procedures and policies
• Thorough knowledge of double-entry bookkeeping and experience in accounting and dual currency transactions
• Ability to analyse situations accurately and carry out instructions with limited supervision
• Customer service orientation, initiative, good planning skills and ability to establish priorities, standards and deadlines
• Desirable: Knowledge and understanding of activities related to transactions pertaining to a credit union
• Desirable: Intermediate knowledge (intermediate proficiency - Level B) of one of the other FAO languages (Arabic, Chinese, French, Russian or Spanish)
• Desirable: Experience in a wide range of services of a financial nature
• Desirable: Good knowledge of FAO's financial rules and regulations, accounting policies and practices

Skills

• Double-entry Bookkeeping
• Accounting
• Dual currency transactions
• Financial support work
• Budget-related support
• Microsoft Office Suite
• Internet usage
• Office technology equipment
• Communication standards
• Documentation standards
• Corporate Financial Systems
• Travel Systems
• Human Resources Systems
• Administrative Procedures
• Financial Policies and Practices
• Customer Service Orientation
• Planning Skills
• Priority Setting
• Compliance Monitoring

Languages

English