(Senior) Internal Communication Officer

The Internal Communication Officer supports the development and delivery of engaging internal communication initiatives to strengthen staff engagement, promote organisational priorities, and foster a connected workplace culture at the European Investment Fund. The role involves managing internal communication channels, organising staff events, creating multimedia content, and applying innovative communication tools.

Responsibilities

• Initiate, coordinate and organise staff events and activities, designing and delivering engaging experiences that foster a sense of community, belonging and participation among employees.
• Manage, develop and maintain EIF’s internal communication channels, both online and offline, with a particular focus on the EIF intranet.
• Contribute to the continuous development and improvement of internal communication channels, mainly the intranet, by participating in relevant meetings, supporting testing activities, gathering stakeholder feedback and identifying opportunities to enhance usability, content quality and employee experience.
• Develop and deliver impactful internal communication activities, including campaigns, briefings, announcements and staff engagement initiatives, ensuring they are executed proactively, creatively and effectively to keep employees informed, engaged and connected to the organisation’s objectives, mission and culture.
• Create compelling online and multimedia content with a strong storytelling approach, ensuring consistency with EIF’s goals, tone of voice and visual identity.
• Explore and apply innovative communication formats and tools, including digital, multimedia and AI-enabled solutions where relevant, to enhance content creation, improve engagement, streamline workflows and support new ways of working within the Internal Communication function.
• Manage and monitor procurement and budget documentation and processes, in close collaboration with the Head of Unit, ensuring accuracy, reliability, compliance with internal procedures and timely follow-up.

Requirements

• University qualification, preferably in Communication, Marketing, Digital Media, Event Management, Public Relations, Business Administration, Journalism, Social Sciences, Humanities, Languages or a relevant field.
• At least three (3) years of post-graduation relevant professional experience, preferably gained in communication, marketing, event management, digital media, employee engagement, change management or other related areas.
• Excellent knowledge of English, both oral and written with the ability to adapt messages to different audiences, communication channels and organisational contexts.
• Knowledge of French would be an advantage.
• Proficiency in Microsoft 365 applications.
• Experience in using AI tools, such as Copilot, to support communication activities, content creation, process improvement or new ways of working would be considered an advantage.
• Knowledge of creative software, such as Adobe Creative Suite, Canva, or equivalent tools, would be considered an asset.
• Knowledge of managing and optimising Content Management Systems (CMS) and digital communication platforms.
• Experience with intranet management, such as Interact or SharePoint intranet sites, would be considered an advantage.
• Ability to use analytics and engagement metrics to assess content performance.
• Good understanding of EIB Group and EIF’s mission and activities.

Skills

• Internal Communications
• Staff Engagement
• Content Creation
• Event Management
• Digital Media
• Change Management
• MS Office 365
• AI Communication Tools
• Adobe Creative Studio
• Canva
• Content Management Systems
• Intranet Management
• SharePoint Development
• Interact Intranet
• Communication Analytics
• Engagement Metrics
• Multi-media Content Development
• Message Adaptation
• Organizational Communication

Languages

English, French