Intern, Digital Device

The Intern, Digital Device will support the Digital Workplace team in managing endpoint devices, user support, and IT operations within the EBRD Technology Hub in Sofia. This role offers practical experience in endpoint management, Microsoft 365 technologies, and IT service management in an international environment.

Responsibilities

• Support colleagues with everyday technology issues including Windows devices, connectivity, hardware, peripherals, monitors, BitLocker, AV equipment, and workplace technology.
• Assist with troubleshooting and resolving common end-user technology challenges.
• Support Windows device onboarding and provisioning activities.
• Gain hands-on experience with Microsoft Intune, Microsoft Entra ID, device compliance and enrolment, application deployment validation, and endpoint lifecycle management.
• Contribute to initiatives focused on endpoint standardisation, device management, and MDM migration.
• Help prepare devices and technology for new joiners and support onboarding activities.
• Record and manage support activities within ServiceNow.
• Assist with operational reporting, ticket management, and service performance tracking.
• Support hardware asset management, device inventory, and device data quality initiatives.
• Support Digital Device and Digital Workplace projects including testing and quality assurance for new technology deployments.
• Help identify opportunities to improve processes and user experience.
• Assist with meeting room technology, Microsoft Teams meetings, AV setups, and event support.
• Create and maintain support guides, documentation, checklists, and operational procedures.
• Assist with project coordination activities, status tracking, action follow-ups, and dependency management.
• Work closely with Service Desk, Infrastructure, Workplace Technology, and other technology teams.

Requirements

• Currently studying towards, or recently completed, a degree in Information Technology, Computer Science, Engineering, Cyber Security, Business Information Systems or a related discipline.
• Strong interest in workplace technology, endpoint management, and enterprise IT support.
• Basic understanding of Windows devices and common IT concepts.
• Good troubleshooting and problem-solving skills.
• Strong attention to detail and willingness to learn.
• Good communication skills and confidence working with colleagues and users.
• Ability to work on-site in Sofia as required.
• Fluency in English.
• Familiarity with Microsoft 365 technologies is a plus.
• Knowledge of Microsoft Intune, Entra ID, or endpoint management concepts is desirable.
• Experience with IT service management tools or ticketing systems is an advantage.
• Understanding of hardware asset management and device lifecycle processes is beneficial.
• Exposure to ServiceNow or similar ITSM platforms is a plus.
• Interest in workplace technology, AV systems, collaboration tools, or digital employee experience is desirable.

Skills

• Endpoint Management
• Enterprise IT Support
• Windows Devices
• Technical Troubleshooting
• Microsoft 365 Technologies
• Microsoft Intune Administration
• Entra ID
• IT Service Management
• Ticketing Systems
• Hardware Asset Management
• Device Lifecycle Management
• ServiceNow Experience
• Workplace Technology
• Audio Visual Technology
• Collaboration Tools
• Digital Employee Engagement

Languages

English