Supply Chain Manager

The Supply Chain Manager leads and manages the supply chain operations team in Syria, ensuring compliance with DRC procedures and guidelines. The role involves strategic implementation, capacity building, monitoring, and technical supervision to support emergency and development response operations.

Responsibilities

• Lead and manage the supply chain operations team (including people planning, performance, well-being and development).
• Provide performance & compliance oversight of supply chain operation across DRC Syria operation.
• Advise Head of Support Services, Area Managers, Budget holders and Supply Chain lead on all matters related to operational supply chain.
• Collaborate with Senior Management Team to align operational strategies with supply chain capacities, priorities, and risk management frameworks.
• Assist in assessing the implementation and integration of sustainability policy across supply chain operations.
• Contribute to supply chain decision-making, representing the supply chain function in coordination forums, working groups, and innovation pilots.
• Responsible for high-value procurement preparation and key operational decision points (e.g., derogations, contracts, Purchase Agreements etc.).
• Own the procurement planning for the entire operation and support programe and support teams to ensure the procurement plan is updated on timely basis and fit for purpose to ensure effective and efficient procurement.
• Improve and develop Vendors and supplier databases and increase the number of Framework agreements and new vendor registration.
• Implement a robust supplier management system to track supplier performance.
• Promote and ensure compliance with the Code of Conduct for DRC and stakeholders including suppliers.
• When required, participate in Program and Support meetings (Grants review, proposal development, budget follow up etc).
• Identify skill and capacity gaps in country supply chain teams and deliver targeted support, including coaching, workshops, training and induction for new Supply Chain lead.
• Roll-out tools, training materials, SOPs, and technical guidance for use across different contexts in consultation with Country and Area based management and teams.
• Facilitate peer-to-peer learning, best practice exchange, and cross-country collaboration through communities of practice, workshops, and global learning events.
• Steer and monitor SMT dashboard for Supply chain and Supply Chain KPI implementation in country operation.
• Oversight through spot checks, BI reports for compliance with DRC’s Supply Chain policies, Operations Handbook, donor regulations, and internal control frameworks.
• When required, follow up and support supply chain related audit findings are addressed and responded to.
• Support document reviews, and follow-up on corrective actions.
• Ensure full compliance with DRCs policies in supply chain by timely seeking and following guidance from business process policy owners.
• Providing technical direction, guidance, and where mandated, instructions to ensure compliance with DRC policies, standards, and strategies.
• Supporting Supply chain teams and stakeholders (Budget holders, Area Managers and Prog teams) through regular communication, capacity building, and promotion of best practices.
• Support Area Managers with assessing the technical skills and performance of Supply Chain for most senior staff in area offices.
• Escalating and, where authorized, addressing issues of non-compliance or poor performance in line with the technical supervision mandate.
• Participating in the recruitment of most senior technical staff in Area offices.

Requirements

• Minimum of 2 years of Managerial experience is mandatory.
• Minimum 5 years’ experience in humanitarian logistics and procurement, with substantial experience in all technical areas of supply chain (procurement, transport/distribution, warehousing and stock management, fleet management, asset management, and compliance).
• Experience in emergency response.
• Excellent planning, management and coordination skills, with the ability to organize a substantial workload comprised of complex, diverse tasks and responsibilities and delegate.
• Experience of advising and supporting others at all levels with supply chain aspects of a programme, including strategic thinking and planning.
• Excellent communication skills in English and Arabic, including ability to simply present complex technical information.
• Strong experience in team management and capacity building and training of staff and target groups.
• Detailed knowledge of humanitarian principles, guidelines and standards.
• Resilient mind in emergency response mode.
• University degree with advanced training or relevant technical qualification
• Professional proficiency in English and Arabic

Skills

• Senior Managerial Experience
• Humanitarian Logistics
• Procurement
• Transport Management
• Distribution Management
• Warehousing and Storage
• Stock Management
• Fleet Management Operations
• Asset Management
• Compliance
• Emergency Response
• Planning
• Supply Chain Coordination
• Strategic Planning
• Supply Chain Advisory
• Communications Skills
• Team Management
• Capacity Building
• Training Delivery
• Humanitarian Principles
• Technical Supervision

Languages

English, Arabic