Protection Officer- GBV Officer

The GBV Case Management Officer is responsible for providing case management and psychosocial support to survivors of gender-based violence, particularly women and girls, ensuring compliance with international standards and best practices. The role involves direct counseling, referrals, data management, and coordination with stakeholders to support vulnerable populations in Lebanon.

Responsibilities

• Provide case management services, including direct psychosocial support, for survivors of gender-based violence, particularly women and girls and other vulnerable groups.
• Provide age-appropriate counseling for vulnerable adolescent girls and boys as well as children following best practices for caring for child survivors and in the best interest of the child.
• Provide age-appropriate quality psychosocial support in mobile and static safe spaces (including women community centers) and child-friendly spaces, including emotional support group sessions and awareness/information sessions.
• Ensure timely filing and storage of GBV data in the gender-based violence information management system (GBVIMS+) Primero, in compliance with the information sharing protocol developed at the inter-agency level.
• Prepare and submit weekly and monthly work plans for the Protection Team Leader’s validation.
• Support the implementation of monitoring and evaluation tools and report on problems in the implementation of the program.
• Participate in regular supervisory meetings to ensure adherence to standards of care and appropriate case management.
• Develop and maintain effective working relationships with relevant stakeholders including partner agencies, community leaders and service providers.
• Contribute to the maintenance of an up-to-date service mapping of the service providers operating in the area.
• Receive referrals from different agencies, conduct an action plan and appropriate response to each case.
• Send referrals to different agencies according to the action plan developed with the beneficiary.
• Flag the need for case conferences based on needs and attend with relevant key actors when needed with the support of the Protection Team Leader, ensuring a survivor-centered approach.
• Update the service mapping on a monthly basis and flag training needs of service providers through calling service providers and visiting their premises.
• Provide feedback of actions taken to DRC Protection Team Leader and other agencies when necessary.
• Work closely with DRC local partner and provide the needed field level support.
• Work closely with the child protection section when GBV cases involve child survivors, particularly when assessing best interest of the child.
• Perform any other duties relating to the nature of the job as directed by the Protection Team Leader GBV PSS or Protection Manager.

Requirements

• Bachelor degree in Social work, Counseling, Psychology or other related field.
• Minimum 2 years of experience in counseling survivors of gender-based violence or vulnerable women and girls/and or in child protection case management.
• Good understanding of GBV core concepts and principles and ability to implement casework using a survivor-centered approach.
• Strong communication and counseling skills, including the ability to communicate with survivors effectively.
• Previous experience working with Syrian refugees in Lebanon and in international organizations and humanitarian settings is preferred.
• Good knowledge of protection principles in humanitarian settings and of the context in Lebanon.
• Ability to maintain confidentiality, respect, non-discrimination and safety of beneficiaries at all times.
• Comfortable in a multi-cultural environment, flexible with working hours and able to handle pressure well.
• Strong ability to organize work, meet deadlines, maintain composure, prioritize work under pressure, coordinate multiple tasks and maintain attention to detail.
• Computer literacy (MS Word and Excel)

Skills

• Counseling Survivors
• Gender-Based Violence Case Management
• Child Protection Case Management
• Survivor Centred Approaches
• GBV Core Concepts
• Protection Principles Application
• Psychosocial Support
• Case Management
• Referral Process Coordination
• Data Management
• Communication with Survivors
• Confidentiality Management
• Non-discrimination Practices
• Adaptability in Multicultural Environment
• Work prioritization
• Deadline Management
• MS Word
• Excel

Languages

English