Protection Officer - Case Management

The Protection Case Management Officer is responsible for quality implementation of protection case management targeting persons at heightened risk, providing comprehensive case management assistance and strengthening localized protection responses in Syria. The role involves working closely with community structures and local service providers to ensure accessible and sustainable case management support.

Responsibilities

• Identify and receive referrals of persons at heightened risk, in accordance with DRC eligibility and selection criteria and case management standard operating procedures (SOPs).
• Provide comprehensive case management assistance including case intake, protection risk assessment, action and safety planning, client capacity building, supported referrals, case follow-up and review, and case closure.
• Conduct household visits and Centre-based interviews to assess the needs of individuals and families.
• Provide information to individuals and families about their rights and entitlements, including available services.
• Work with identified individuals and families to develop and implement an action plan in accordance with their needs, capacities and goals.
• Assess risk and support clients in understanding risks relevant to their situation.
• Identify individuals at risk in need of cash for protection (C4P) and organize C4P provision.
• Maintain an up-to-date service mapping and positive working relationships with relevant service providers in Rural Damascus and facilitate referral of cases.
• Maintain accurate, complete and updated case files and weekly inputs into case management database, ensuring data protection and confidentiality.
• Participate in case conference meetings if required.
• Attend weekly/bi-weekly case review and supervision meetings with Protection Team Leader and Protection Manager.
• Advocate on behalf of clients to access services and support clients to represent their views, needs and capacities in meetings.
• Submit timely and accurate weekly reports to Protection Team Leader.
• Participate in training and capacity development initiatives as assigned.
• Carry out other relevant tasks assigned by the line manager.
• Conduct duties in accordance with DRC Code of Conduct and Syria Safety procedures.

Requirements

• Bachelor’s degree in psychology, social work or another relevant field.
• Relevant professional experience of minimum 2 years, with emphasis on social work and counselling.
• Excellent interpersonal skills and ability to communicate with empathy and respect with individuals and groups from various backgrounds.
• Experience working in coordination with local NGOs, community-based organizations, or public service providers.
• Understanding of community-based protection and localization principles is an asset.
• Ability to maintain confidentiality, respect, non-discrimination and safety of clients at all times.
• Strong understanding of humanitarian programming with emphasis on protection and psychosocial support services.
• Strong ability to organize work, meet deadlines, prioritize work under pressure, multitasking and maintain attention to details.
• Good inter-personal, problem-solving skills, creativity and flexibility.
• Ability to work well in teams and promote teamwork, comfortable in a multi-cultural environment, ability to handle pressure well.
• Demonstrated experience using MS Office (Word, Excel).
• Ability to work effectively with people from all backgrounds and develop strategies to address barriers faced by individuals most at risk of discrimination.
• Spoken and written Arabic is essential.
• Working knowledge of English is preferred.

Skills

• Case Management
• Social Work
• Counselling
• Community-Based Protection
• Localization Principles
• Humanitarian Programming
• Psychosocial Support
• Confidentiality Management
• Client Safety
• Interpersonal Skills
• Coordination with NGOs
• Multitasking
• Work prioritization
• Problem Solving
• Microsoft Office Suite
• Arabic Language
• Teamwork
• Cross-Cultural Communication

Languages

Arabic, English