Protection Assistant

The Protection Assistant will implement quality protection monitoring and VA activities, deliver information sessions and key messaging, identify and support individuals at risk, and work closely with communities, civil society organizations, and government services in Kharkivska oblast. The role involves case management, referrals, awareness raising, and coordination with other departments.

Responsibilities

• Provide case management services to vulnerable individuals, including completing assessments of the client’s needs, developing action plans, sharing information and referring them to other service providers, and carrying out follow up with the client.
• Safely refer clients to other service providers when needed, including health, legal, shelter services, and support clients to advocate for their needs with other services.
• Provide cash or in-kind assistance to vulnerable individuals to reduce their protection risks.
• Accompany the client to facilitate their access to services when required.
• Carry out awareness raising sessions with affected communities to share information about case management services being provided by DRC and other protection information topics.
• Provide Targeted Individual Assistance (i.e. conditional cash grants) to direct and indirect victims of EO/EW accidents contributing to the improvement of their socio-economic situation.
• Complete and ensure the safe storage of documents for the case management activities, including referral forms and consent forms.
• Implement programme activities related to protection monitoring activities, such as focus group discussions, household surveys, and key informant interviews.
• Coordinate with other departments in DRC to facilitate referrals and information sharing.

Requirements

• At least 1 year of experience in the social, legal, or humanitarian field.
• Experience with or a strong interest in working with IDPs and conflict affected populations.
• Comfortable in speaking about sensitive topics and working with people in distress.
• Excellent interpersonal and communication skills, including the ability to work effectively with vulnerable individuals, staff members, and stakeholders from diverse backgrounds.
• Strong analytical skills and report writing skills.
• Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
• Strong sense of personal integrity and understanding of confidentiality and ethics.
• Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange, Windows operating systems.
• Bachelor in Social work, Counseling, Law or any other related field.
• Ukrainian and Russian language skills required.
• Familiarity with social or humanitarian work is desirable.
• English language skills an advantage.

Skills

• Protection Monitoring
• Vulnerability and Risk Assessment
• Case Management
• Referral Process Coordination
• Information Sessions
• Report Writing
• Analytical Skills
• Interpersonal Skills
• Communications Skills
• Organizational Skills
• Time Management
• Ethics and Confidentiality
• Microsoft Office Suite
• Outlook/Exchange
• Windows Operating System
• Social Work
• Counseling
• Law Knowledge
• Humanitarian Assistance

Languages

Ukrainian, Russian, English